This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 13V045000 (service brakes, service brakes, hydraulic) and contacted the dealer to schedule an appointment. The dealer was unable to perform the recall service and advised the contact that the part needed to complete the repair was unavailable. The dealer could not provide an expected date for when the part would become available. The manufacturer was made aware of the situation. The VIN was not available. The approximate current mileage was 49,000. The contact had not experienced a failure.
The contact owns a 2009 BMW X5. The contact stated that while driving approximately 5 mph, a vehicle pulled up and advised him that the vehicle was on fire. He managed to pull to the side of the road and saw that the rear driver's side was on fire. The fire was able to be extinguished using snow and water. The vehicle was then towed to the dealer where they advised him that the caliper was hanging and caused a brake failure, which ultimately led to the fire. The vehicle was repaired for the calipers, rotors, brake pads, shocks, axle and brake lines. The manufacturer was contacted and they offered no assistance. The failure and the current mileages were approximately 47,300. The VIN was unavailable.
- Stroudsburg, PA, USA
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- Mountain View, CA, USA