As noted in another complaint, I bought my 2007 BMW X5 used in August 2012. In early 2013 I planned a roadtrip to visit a relative out of state so I took my car to my local BMW dealer for a service. The service light had come on about a week earlier. The service representative advised me that I needed a diesel service. I told him that I did not have a diesel engine, so this was not possible. After a few clicks on his computer, he agreed that I did not have a diesel engine (gee, thanks) and seemed baffled as to why the car seemed to think that it did. He advised that he would have the mechanic look at it. After the tune up, I was told that the issue was corrected and indeed, the service light was not on anymore. Everything was fine until April when I returned for an oil change and the same service required light was on. Again, I was told that I needed a diesel service, even though I do not have a diesel engine. When I advised that this problem was supposed to have been addressed in February, I was told that there was no record of the problem, but I could pay $200 for a diagnostic service to determine why this was happening and what was wrong. I told the representative that I should not have to pay to determine why the car is doing something so obviously wrong as there is nothing I could have done to cause such a problem and it was clearly a manufacturing defect. He did not agree and I decided to ignore the warning light unless and until I have a problem with the vehicle's operation. I am very disappointed in my BMW dealership's service department and disillusioned with BMW, as I bought this car, despite the high mileage, because of BMW's reputation for quality. My next car may be a Mercedes.
A D V E R T I S E M E N T S
As noted in another complaint, I bought my 2007 BMW X5 used in August 2012. In early 2013 I planned a roadtrip to visit a relative out of state so I took my car to my local BMW dealer for a service. The service light had come on about a week earlier. The service representative advised me that I needed a diesel service. I told him that I did not have a diesel engine, so this was not possible. After a few clicks on his computer, he agreed that I did not have a diesel engine (gee, thanks) and seemed baffled as to why the car seemed to think that it did. He advised that he would have the mechanic look at it. After the tune up, I was told that the issue was corrected and indeed, the service light was not on anymore. Everything was fine until April when I returned for an oil change and the same service required light was on. Again, I was told that I needed a diesel service, even though I do not have a diesel engine. When I advised that this problem was supposed to have been addressed in February, I was told that there was no record of the problem, but I could pay $200 for a diagnostic service to determine why this was happening and what was wrong. I told the representative that I should not have to pay to determine why the car is doing something so obviously wrong as there is nothing I could have done to cause such a problem and it was clearly a manufacturing defect. He did not agree and I decided to ignore the warning light unless and until I have a problem with the vehicle's operation. I am very disappointed in my BMW dealership's service department and disillusioned with BMW, as I bought this car, despite the high mileage, because of BMW's reputation for quality. My next car may be a Mercedes.
- Tomara F., South Plainfield, NJ, US