This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 BMW X5. The contact stated that the front driver and passenger's side locks failed to work when the temperature dropped. The contact mentioned that there was an occasion where she was driving in the highway and the door opened independently without warning. The vehicle was taken to the dealer where the technician diagnosed that the locks needed to be replaced. The manufacturer was not made aware of the failure. The VIN was not available. The vehicle was not repaired. The failure mileage was 60,000 and the current mileage was 78,000.
I own the 2002 BMW X2. I have run into the problem of the rear passenger (right-side) door unlock. It cannot be unlocked both from the outside and inside of the door. I did some research on the web sites. There is not a way to open the door. Dealer has to unbolt the whole door in order to get it out. The same problem can occur to any of the doors (or all) at the same time. Most people (including myself) are having concern about the safety of the passengers/drivers if the door cannot be opened from the inside in the case of emergency (such as the Lexus' acceleration problem or fire/smoke) especially the kids cannot break the window's glass. Can the NHTSA ask BMW be responsible for making corrective action asap? or BMW will wait to take action after enough people die from the bad design. I have not fixed my door (since BMW will charge thousands of dollars). And I have a 3 1/2 years old kid. I think that BMW needs to recall this neglected problem.
The contact owns a 2002 BMW X5. On April 9, 2009, after parking in the driveway, the contact exited the vehicle. She went to the back of the vehicle to get her child out, but the doors were locked. The contact attempted to unlock the doors manually and with the keyless entry, but was unsuccessful. She called aaa to unlock the doors. This vehicle has only one keyless entry located on the driver's side. The contact stated that this was her first time experiencing this failure with the vehicle. The current and failure mileages were 88,022.
- Los Angeles, CA, USA
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- Elmont, NY, USA