This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Upon starting the vehicle, the electronic dashboard comes on, declares -??Reduced Driver Assistance-?? then about 15 seconds later, the entire dashboard goes dark and won-??t come back on until the car has been shut down for several minutes. This sequence of events happens 95% of the time that I start the car. Upon restart, the dashboard will stay on about 40% of the time, the other 60% it shuts off again. While I can still see my speed in the heads up display, I have no idea how much gas I have, I can-??t get any information from the dahsboard and I can-??t use the cruise control. I-??ve read about other owners of the 2021 BMW X3 M40i having this same issue however the dealership seems to have no idea and wants me to spend $1,000 in diagnostics to see if they can find the problem-??.then I would have to pay to have it fixed as well. This seems like a pretty big safety issue.
The malfunction involves the collision warning system and sudden braking functionality. The dealership inspection identified a problem with the KAFAS (camera) unit, specifically its housing being deformed from heat, which affected the functionality of the collision sensor and caused the system to malfunction intermittently. The component is still installed in the vehicle and available for inspection if required. The system triggered sudden braking without an actual threat, creating a serious risk of being rear-ended by vehicles behind me. This issue has occurred twice in the last month, with no warning or actual collision risk present. Has the problem been reproduced or confirmed by a dealer or independent service center" Yes, the problem was confirmed by the dealership. Their inspection found that the KAFAS camera housing is deformed due to heat exposure, causing malfunction warnings and erroneous braking behavior. They stated this is not a covered warranty issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others" The dealership performed an inspection and provided an inspection report, but no other entities (e.g., manufacturer, police, or insurance representatives) have inspected the component or vehicle. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the malfunction indicator light for the collision sensor appeared intermittently. The dealership-??s report attributes this to the deformation of the KAFAS camera housing due to heat exposure.
During rain this evening, water intruded from sunroof area. Learned this is extremely common problem alleged to be due to shrinking sunroof seals. This dripping water can potentially cause loss of control of the vehicle due to falling water intrusion causing foot controls to become wet. In addition, electrical malfunctions may occur possibly causing fire or other problems. I am also including a stranger-??s video of his car at BMW dealer with tech explaining this is a very common problem, obtained from Facebook.
My complaint is that the safety recall was issued nearly 3 months ago on a 2021 model, and no remedy has been provided for it. This is an unsafe situation and are wondering when they will provide a remedy?
In June 2023, I purchased a vehicle from Enterprise Car Sales. Around June 2024, I reached out to them with concerns about the vehicle. They recommended I contact either the insurance or warranty company, but neither could address my issue. I then took the vehicle to the dealership, and they agreed to inspect it. They confirmed that the windshield and rear window molding trim were aftermarket parts, which were causing streaks on the window and obstructing the driver-??s view. Additionally, the brakes and tires had been replaced with non-recommended parts, though I was willing to cover the cost of replacing these two items out of pocket.
- Mckinney, TX, USA
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This complaint is not due/regarding an accident. It is a complaint about the response time to remedy a recall which has been months long now. In July 2024, BMW recalled 291,112 X3 models from 2018 to 2023 due to a risk of the interior cargo rail detaching in a crash. The attachment bolts for the rail could become damaged, increasing the risk of injury to passengers. What is taking so long to get this fixed? Seems the remedy is to simply replace bolts. I am unable to use this car while it has a safety recall outstanding. Please expedite this fix, it has been several months and in the meantime this car sits being unproductive.
2021 BMW X3- RECALL 24V534---INTERIOR REAR CARGO RAILS--We have contacted BMW dealer several times and no remedy as of (9.3.24) The cargo rails and the vehicle body could separate from the vehicle body. The bolts are what need to be changed out and the dealer says they have no REMEDY. We want to make sure that we are safe. Please HELP! Thank you for your attention to this very time sensitive issue.
I am attempting to file a complain due to the manufacture of my car, not addressing the recall. The recall was initiated on July 17, 2024, and it has now been more than 30 Days. I use my car and also had it on a rental platform to help me with my monthly payments. Now it has been removed from the platform due to it being unsafe to drive on the road and it is also unsafe for me to drive it on the road. I am hoping that through this complaint I can get a resolution.
Sirrus XM Advertising pops up in the middle of the speedometer and stays there. Blocks vision of speedometer. Big Blue square comes on at night distracting driver. Several internet posts and complaints advise that it comes on blocking the rear camera vision. Contacted Sirrus they say they cant do anything about it, it is built into the car. Contacted BMW and their "Genius" squad they don't know how to get rid of it. I see postings of other car brands having the same complaint. Consumers don't spend $700.00 for a vehicle to be solicited for a service that they don't want. Besides the safety factor. This is an invasion of privacy and none requested solicitation. Please look into this.
Driving on a highway with occasional traffic lights, my 2021 X3 Plugin hybrid's sunroof's from glass cracked with a loud bang. I had it closed and the sun shade part also was closed. The loud bank also felt like an impact on my head and I felt in a bit of a shock like the time I was hit from behind with a shock and having to think. I first though it was a tire and slowed down to safely exit into a business parking lot to asses the situation. After checking the tires I noticed something on the roof. The glass was cracked and deformed in an upward direction. It was still pushing upward and a 4-6 inch section fell off and onto the top of the sun shade part. In safety, the loud shock caused a brief distraction on a highway going at least 50 MPH. Also if the sun shade was open some of the glass could have fallen on me. I searched online and found previous complaints about 'exploding sunroofs': https://www.carcomplaints.com/news/2018/bmw-exploding-sunroof-lawsuit.shtml. I did not see anything coming toward the car or notice other cars possibly slowing down or getting hit by something that would have hit my sunroof and bounced around in the traffic. I mobile detailer helped clean up the glass so I can drive on and able to take it to the dealer.
On 10/7/22 my wife started her 2021 BMW X3 and the instrument panel did not appear. She drove the vehicle to the local BMW dealership. After being told that the reported problem had not been previously reported by any other X3 owner, the dealer tested the vehicle. A scan returned a fault code, B7F8F9 HU-H. A software reset was performed and a test plan was conducted. Test plan directed technician to program vehicle due to unfavorable software. Vehicle was programmed to the latest integration level. Vehicle was test driven to confirm the repair.
wHILE DRIVING ON A MICHIGAN EXPRESSWAY 1/28/22 THE SUNROOF EXPLODED NOTHING HIT MY VEHICLE THE SUNROOF CAME CRASHING DOWN IN SMALL PICES AND COULD OF CUT A CHILD OR GOT IN ANYONES EYES PLUSH THE SHOCK OF THE EXPLODING GLASS I CONYACTED THE BME DEALER THEY DID NOT HELP PLUS ACTED LIKED THIS VEVER EVER HAPPEND i CONTACTED BMW USA AND THEY ADVISED HARD TO PROVE IT WAS A DEFECT AND IT MUST OF BEEN OUTSIDE FORCE MY INSUREANCE COMPANY DID INSPECT
My sunroof exploded while driving on the interstate. There was a very loud boom almost like a gunshot. All of the glass came crashing down into the cabin. This was an extremely dangerous situation as I was traveling on the interstate. There was no warning, no rocks or any other object hit the glass to initiate this occurrence. The vehicle will be inspected by the bmw dealer 11/1/21 and my insurance company is in the process of reviewing photos of the damage.
I was driving on I-10 W in Phoenix Arizona with my husband on Thursday June 10th, 2021 when we heard a loud glass shattering sound. I immediately looked for a place to park or exit. I thought maybe someone was shooting at our vehicle in the freeway. I tried changing lane as quickly as possible to exit into Baseline Rd and parked at a parking lot. I was so scared looking at the mirror to see if anyone was following us. We walked around the SUV checking the windows, windshield but no broken glass or holes on any of them. I thought of the moonroof/sunroof so I hopped on the BMW to check the moonroof/sunroof. The sunroof shattered into million pieces. I didn't see a warning on the dashboard. We didn't go under any bridge between Elliott and Baseline. There were no big trucks around us either. It shattered without warning. This happened between 11:00am - 11:30am, light traffic. My BMW X3 2021 is brand new, only 20 days old and approximately 400 or so miles. I believe it's a safety issue with the glass or moonroof/sunroof structural defect. Definitely a highway safety hazard when it shattered out of the blue at 65 miles an hour. Luckily we didn't have the sunroof open. It's extremely hot this time of the year in Phoenix. I decided to drive it immediately to The BMW dealership. The service department checked it out and the Service Advisor told me to call my insurance. I contacted the BMW Warranty Department and the Manager told me it is not covered under warranty. She was making the assumption that a rock hit the sunroof. I contacted BMW Customer Service and reported it. The BMW Customer Service Executive called me back today and pretty much said the same thing as the Warranty Manager. BMW and NHTSA should investigate the occurrences of Sunroof shattering without any apparent reason for the safety of drivers and passengers plus all the other drivers on the road who may get impacted by such an occurrence.
Exploding rear passenger window glass sent fine glass particles and glass chips everywhere. Was driving from 5300 ft elevation to 10800 ft elevation so it appears to be caused by faulty glass and air pressure change causing an outward push of air pressure. Nothing hit the window. This was my first time driving the car. Any rear passengers would have been hospitalized due to glass in the eyes. BMW is denying the issue is with their product.
A D V E R T I S E M E N T S
- Plain City, OH, USA