This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Multiple times while driving, my key FOB in my pocket has opened the trunk. Extremely dangerous, and apparently very easy to accidentally press. Same thing with the alarm, almost caused me to have an accident.
On September 7, 2021, the tailgate of my 2019 BMW X3 opened on its own in my garage. The car had been turned off for approximately 20-25 minutes. My key was inside the house, nowhere near the garage. No one had touched the car after it was turned off. My husband was in the garage, standing approximately 6-10 feet away from the car when the tailgate opened on its own. I believe this is both a Safety and Security issue. The tailgate opened on its own. This could have occurred while driving on a highway (safety), or while parked on a public street (security).street. On 9/9/21 I reported the problem to Zach Santillo in the Service Dept of our dealer: BMW-Newton, NJ.
Trunk opened while vehicle was in motion. It-??s possible that the trunk button of the remote was accidentally depressed when it was in a pocket but I strongly believe that the vehicle should ignore such commands when the vehicle is in motion or even in gear.
Tailgate suddenly opens without warning. Happened twice this month while car was parked and engine was turned off, as well as while car was stopped, in Park, and engine was running. Note that this happened repeatedly during the first year of ownership, and BMW Monterey (California) tried at least 4 times to fix it. Claimed it was finally fixed, and it did not recur for some months, but once again it is happening.
My 2019 BMW X3 with comfort access option package will open the hatch without any input from me. This has happened 4 times now and all when locked with the key in my pocket and I was well over 100 feet away. This can injure people/kids in parking lots or cause damage to my garage or hatch. Some people have reported online that this has happened whilst driving!
- Austin, TX, USA
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The panoramic sunroof exploded with the vehicle stop and we inside. The glass broken pieces fell on the cover that was luckily closed. The sun roof had a hole in the middle. The auto dealer provide an estimate of $7,900 for the repair and told us to claim the insurance. We understand this represent a defect in the sun roof and should be covered by the warranty.
Two recent problems: (1) the tailgate opened on its own twice. Both times the car was parked, once overnight. No keys were pressed. (2) comfort access works intermittently. Several times, pressing the handle groove evoked a click but did not unlock the car. The door did unlock when I pressed the unlock button on the fob.
I was driving and had just entered into hwy. I was traveling approx 45-50mph. There were no other vehicles around, when I suddenly began hearing a popping or clicking sound, followed by what sounded like an explosion. I could hear glass shattering above my head, but was protected from injury because the sunroof shade was closed. I slowed down and pulled off the hwy at the next exit ramp, got out of the vehicle to inspect and saw a huge gaping hole in the sunroof.
First problem is that one three separate occassions my rear hatch/tailgate has opened on its own while parked. Each of the three times the car was parked in the garage and has hit my garage door causing damage. While in the garage, my keys were inside the house and no buttons were pushed on the key fob. I have complained to the dealer about this issue twice now and have not had success in solving the issue. Second problem is that the seat ventilation on the passenger seat has failed three times. Each time the fans within the seat that activate to push air through the vents sound like they are tearing through the seat. Each time the dealer has repaired the issue, only for it to return again. The car is going to the dealer once again after I asked for them to escalate this issue. I have not yet had the car one year. My purchase date was in September 2018.
The contact owns a 2019 BMW X3. While driving various speeds, the liftgate spontaneously opened. Additionally, when the push to start was engaged, the vehicle failed to shut off. There were no warning indicators illuminated. The vehicle was taken to jackie cooper BMW MINI14145 N broadway ext, edmond, ok 73013, (405) 755-3600), but the cause of the failures could not be determined. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 100. Consumer stated while the rear hatch opened and spilled groceries all over the street. Dealer was notified and authorized a retention bar to keep most items in place as payment for the lost items. At that time consumer also addressed an issue with the start button not turning off/shutting down the vehicle completely. Dot was notified.
The tailgate opens on its own. This happens without the key fob being near a person or anything pressing on it. This is a serious safety issue and BMW dealers will not fix it, if they do not see it in person. So, far this has occurred several times while the vehicle was parked in a driveway or in a parking lot.
The tailgate opened by itself while I was driving on the highway. I had a short local driving before entering the highway. About 5 mins in the highway at around 60 mph, the tailgate opened by itself. The car felt very noisy and hard to control (I was on a windy highway). I had to exist the highway, stop on a local street, and close the trunk. The same random opening also happened once in my garage while the car was parked and locked, a week ago. With two random opening happened in one week, I am afraid of driving it. You never know when the tailgate will suddenly open again.
A D V E R T I S E M E N T S
- Santa Rosa, CA, USA