A 6 Apr 2017 software update has apparently corrected the verified software defect that was identified after the 23 May 2016 delivery of our X3.
It’s noteworthy that it took BMW 10 months to accomplish this in spite of my monthly follow-ups. BMW’s responses generally provided misinformation and stonewalling. My last formal contact was, BMW of North America, LLC, Ms. Nancy McDonald, Executive Customer Care, Customer Relations and Services, Westwood, NJ, 800 831 1117 ext. 5825.
Only after I initiated formal complaints with consumer’s organization, state and federal agencies, in March 2017, was I notified by BMW to bring my car in, for the FOURTH time, to correct the software defect.
Ms. McDonald notified me that BMW “…will not be offering any compensation†regardless of the fact the verified software defect, and subsequent excessive delay in correcting it, was BMW’s fault! I assume BMW has no problem projecting my treatment as their acceptable norm?
I would like to offer a correction to any negative comments generated regarding the assistance provided by my Service Advisor, BMW of Vista, CA. My negative observations and experiences were reflective of the support/guidance he apparently received from the higher echelons of BMW.
A D V E R T I S E M E N T S
A 6 Apr 2017 software update has apparently corrected the verified software defect that was identified after the 23 May 2016 delivery of our X3.
It’s noteworthy that it took BMW 10 months to accomplish this in spite of my monthly follow-ups. BMW’s responses generally provided misinformation and stonewalling. My last formal contact was, BMW of North America, LLC, Ms. Nancy McDonald, Executive Customer Care, Customer Relations and Services, Westwood, NJ, 800 831 1117 ext. 5825.
Only after I initiated formal complaints with consumer’s organization, state and federal agencies, in March 2017, was I notified by BMW to bring my car in, for the FOURTH time, to correct the software defect.
Ms. McDonald notified me that BMW “…will not be offering any compensation†regardless of the fact the verified software defect, and subsequent excessive delay in correcting it, was BMW’s fault! I assume BMW has no problem projecting my treatment as their acceptable norm?
I would like to offer a correction to any negative comments generated regarding the assistance provided by my Service Advisor, BMW of Vista, CA. My negative observations and experiences were reflective of the support/guidance he apparently received from the higher echelons of BMW.
- fnuknlnukn, San Marcos, US