Summary of complaint: We own a 2007 BMW X3 SUV that we have taken to the BMW Mt. Laurel NJ dealership for service since we bought the car over five years ago. On August 15th 2023, we took the car for a scheduled service and oil change. We paid $3000 + and brought the car back home first week of September when the car was purportedly repaired. My husband noticed that the car was not driving quite well. The steering was tight. When we called BMW they told us it might take a few drives for things to get back to normal. Then our 29 yr old daughter came from NYC where she resides to visit is for the weekend. On Sunday Sept 10th 2023, She went on an errand for us to Moorestown area. At a stop sign when she was not moving the car, the car started a spin in all directions. The oncoming vehicles thankfully avoided hitting her and she was able to come to a stop. Our daughter was terrified. After calming down she called to let us know what happened. She was so shaken up she barely managed to drive back home. We then called BMW right away when they opened on Monday and told them what happened. They came to pick up the car from our house to check it out and see why it spun out of control in circles. Then the service Dept called and said the car spun out of control due to a transfer case issue. I then questioned them why they did not properly diagnose this initially instead of us wasting $3000+ on repairs and still the car was not safe to drive. I then contacted Robert Durante the Asst service manager and he has not been too nice. BMW should do the right thing.I just paid over $3000 for car repairs in September and car did a spin out on Sept 10th less than two weeks after repairs was completed. The car was worse off when repairs was completed than when I brought it in. Way I see it, an inexperienced mechanic or a negligent mechanic worked on our car. I have NEVER had any problems with repairing our car with the dealer service department till this incident.

- Cinnaminson , NJ, USA

1. My car is very old and has 189,000 miles. Takata airbag recalls are now known and issued by the NHSTA, it shows that I have 6 recalls and BMW does not see the recalls. As well as my brakes they are super soft and the only thing I did for the brakes is replace new brake pads they are OEM and also my emergency parking brakes are not working. It is avaible for inspection. 2. My safety while driving the car is at risk because I dont know if the airbag will work or fail at any moment. 3. The problem has not been solved and BMW Seattle states that, "We do not see any recalls, and I am not saying that there isn't but because of the age of the car I don't know." BMW Seattle service receptionist states. 4. The vehichle has not been inspected for any safety recalls or notices. I have tried to call them about the safety and they always deny and say I dont know. 5. First it was the engine warning and now the low tire preasure light. But I always keep my car on top of things. But like I said 6 recalls that BMW don't see and I have called them about is very concerning for my safety and they safety of my passengers as well as kids that ride with me.

- Seattle, WA, USA

I purchased the above vehicle in June 02,2022. The previous owner stated there is a recall on the Crankcase Ventilation (PCV) Valve heater. The issue was never resolved.

- Chico, CA, USA

I drove my 2007 bmw to work and got to work and I walked inside my job and clocked in maybe 5-10 of being inside a customer came inside and said a car was on fire ??"? and it was my car on fire My boss called 911 and the fire department got there and put the fire out and called my insurance and got told to call bmw bc there was a recall on my vehicle

- Holton , KS, USA

On November 21, 2021 Will I was in church my vehicle caught on fire while it was park and not running. Before I went into church I was waiting for my friend and his wife in the parking lot for about 20mins, just sitting there without the car running. I did not see any fire/smoke or even smell any smoke when I got out of the car. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Chicago, IL, USA

I call the brooklynbmw dealer to schedule a recall repair on three items for my truck and I was told it would takes days for the repairs and I would have to get my own means of transportation during this time even after I stated I have an elderly mother whom lives with me and that I would need some type of transportation during that time and was told there was no loaner car to offer me and that I would have to pay $40 a day for a rental car. This is an inconvience since I should not be responsible for out of pocket expense for the companys negligence of defective/cheap/recalled auto parts. My car is drivable and the inconvience is not of my fault.

- Brooklyn, NY, USA

I was nearly killed today by a trucker. The company and the trucker didn't care. The trucker flipped me off and cussed me out. The company gave me false contact information to report the incident and then refused to answer subsequent calls. I reported the incident with the fmcsa among others. I have attached a copy of the fmcsa report and pictures of the driver. The trucker crossed two lanes from the right hand lane during a turn, nearly driving over my vehicle. The truck driver did not use a turn signal, and never slowed down despite almost hitting me. This forced my vehicle into the medium, and the truck driver flipped me off and cussed me out. The company failed to take the complaint seriously.

- Hellertown, PA, USA

I've made several attempts to get an appointment to have two recalls done at my nearest BMW dealership (global imports BMW in marietta, ga.), but they refuse to schedule me. The two recalls are: NHTSA 17V605 and NHTSA 17V683

- Silver Creek, GA, USA

When I attempt to accelerate in my 2007 BMW X3, it appears to skip. Also, when it is time for the gear to change, it does not change at the appropriate time.

- Hull, GA, USA

I contacted my local BMW dealer ( North America BMW) 6 monthes ago regarding the air bag recall, I've been told the parts are not ready and they need to order them to reinstall them. However, I haven't heared from them until now and I left couple of messages but they never got back to me.

- Bayonne, NJ, USA

" takata recall" head bolts are missing, however a recall for this same issue was for following years 2010-2014 but not prior years. Took vehicle to a certified BMW specialist only to find that this is something that happening on regular due to cheap plastic parts. Call BMW and was told these VIN# where include which make no sense the issue is the same. The vehicle was shaking and leaking oil when I took it in for diagnosis.

- High Point, NC, USA

I was sold a car not knowing it was included in recall. I would like to proper steps to resolve the isssue.

- Memphis, TN, USA

Engine mount broke, resulting in extreme vibration.

- Brighton, MA, USA