This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving my daughter to school this morning and turned on the seat warmers/heaters. After a few minutes on the road, I started to smell something burning. I couldn-??t identify the smell and wondered if it was coming from the heater. I touched the left edge of the driver seat and was immediately burned on my hand. I quickly turned off the seat heaters and noticed that the left edge of the seat was burning. Yes, the safety of me and my daughter was at risk. I swerved when it burned me. No accident, fortunately. This is a known issue from what I-??ve researched and it seems a recall was issued in 2006. So why not for this year. Same seat. Very dangerous. Could have been much worse.No, it has not been inspected. The damage is obvious and the only solution is to disable/not use it until a recall is issued. There were no warning lamps, etc. And the fuse didn-??t blow, either. Problem has been reproduced.
The contact owns a 2007 BMW X3. The contact stated that while the heated seat was in the on position the driver's side seat became extremely hot and caught fire. The fire burnt through the seat and left a hole. There were no reported injuries. The driver was able to extinguish the fire. The contact called the local dealer and left a message but, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
While driving, I turned on the seat warmer. Within a few minutes, I smelled burning and my left thigh felt hot. I turned off the seat warmer and the smell abated. The resulting burn mark was left in the seat.
I call the brooklynbmw dealer to schedule a recall repair on three items for my truck and I was told it would takes days for the repairs and I would have to get my own means of transportation during this time even after I stated I have an elderly mother whom lives with me and that I would need some type of transportation during that time and was told there was no loaner car to offer me and that I would have to pay $40 a day for a rental car. This is an inconvience since I should not be responsible for out of pocket expense for the companys negligence of defective/cheap/recalled auto parts. My car is drivable and the inconvience is not of my fault.
The driver's seat heating element burned and damaged the skin of the seat and burned my back while driving in the city. I was so surprised when this happened that I jumped in the seat and caused an accident.
- Marietta, GA, USA
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The driver's side seat heater got excessivly hot and almost burnt my side. I could smell a burning smell so I turned it off. Now you can see the imprint of the coil through the leather seat. I've been in contact with michael pigoncelli at BMW North America and he suggested I file a complaint with the NHTSA. You issued a recall for this exact problem in 2004 with the BMW 5 & 7 series. I feel the issue never got resolved and it is still a problem. There should never be an interior part of a car that could catch on fire and burn someone regarless of the age of the car. I tried to get united BMW to do a "goodwill" fix, but they wouldn't. Mr. Pigoncelli is reaching out to united BMW to have a free diagnostic test run on the seat heater to determine the problem and estimate to fix it, but I don't feel I should have to pay for the entire repair cost.
Vehicle was parked at ski resort since about noon/12pm. Outside tempurature between 24F & 35F. Started vehicle about 4:20pm. Warmed up engine to just under normal operating tempurature. Proceeded to put vehicle in gear & turned on vehicle heater to 91F full speed (auto)circulate, followed by both driver and passenger seat heaters (to level 3 of 3 green lights on button). Drove 15mph speed limit & after about 3 minutes, less than 1/4 of a mile. Smoke began filling the cabin, meanwhile passenger paniced screaming I'm burning, I'm on fire. Immediately pulled over & turned off vehicle, aired out vehicle by opening doors, & invested cause. Found burn on right side of passenger seat. Passenger right leg thigh was burned through seat & clothing. Vehicle has 230K actual oem miles.
The heating element in the drivers heated seat burned through the leather seat and and burned me. This is the 2nd time this incident has happened with this car. It also happened 4 years ago. The seat was replaced with another faulty seat, obviously. There is an obvious burn mark on the seat. Vehicle was moving, I was 2 blocks from my Suburban house, first time using it this fall
Recall no. 17V-605 - perillo BMW claims not a 'recall' I have a 'important safety recall - final remedy available' notice for recall campaign no. 17V-605 for my 2007 X3 VIN: [xxx] the notice states that BMW 'will replace the front passenger seat occupant detection sensor mat'. I contacted perillo BMW in Chicago, il (www.perillobmw.com) to make an appointment for this recall repair. The service advisor (at 312-981-5200) stated to me that this was not a recall, that there was no recall, and that BMW sends this kind of notice out for all cars like this even if there were no recall. But, apparently, there is a 'warranty issue' and they were willing to 'inspect' my BMW to see if there was a problem. I'm hesitant to accept that a 'warranty check' represents that the required recall repair was carried out. Could you please determine why perillo BMW would not be willing to honor the recall notice that I received, and perhaps provide advice about how best to proceed? thanks, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
When driver side seat heater was turned on this month, my wife could smell "burning" material order. She turned it off and reported her problem to me. I took the car out for a test drive, activating the passenger seat heater and noted no odor. I then activated the driver seat and could smell "wire burning order" I left the switch on for another 30 seconds and could feel the seat getting abnormally warm. Turned it off and will not use until trouble shooting completed by BMW service techs, in both instances, we were driving the vehicle.
This is the info. Directly from BMW website regarding the reacll safety issue. Sep 28, 2017 | recall campaign no.17V-605 front passenger seat occupant detection mat description of problem this safety recall involves the front passenger seat occupant detection mat. Depending on seat configuration and vehicle geometry, the mat can fatigue during field usage depending on the manner and frequency of the front passenger's entry and exit. Specifically, over time micro-cracks could develop in the side flanks of the mat. If a micro-crack leads to a break of a conductive path, the system will recognize a failure. Consequently, the front passenger air bags with the exception of the head protection system will be deactivated. Safety risk in a crash of sufficient severity, the front passenger air bags may not deploy, increasing the risk of injury. Description of repair BMW will replace the front passenger seat occupant detection sensor mat. Final owner notification letters are being mailed on a staggered basis as parts become available.
Takata recall - my vehicle has a recall and no one has a remedy for it. Not the dealer, manufacturer or takata. The issue is that I need my car and the front seat passenger airbag sensor is not working properly. I have received documentation from takata and BMW that there currently is no remedy. My question is since I am still driving my car, if I were in an accident, is the liability of my passenger my responsibility? I cannot let the car sit parked until a remedy is available as this would ruin the cars engine. BMW and takata have no remedy and have given no eta when one would become available. BMW will not give me a loaner until this remedy is fixed. So for now I am without a car, which is unfair as I still have to pay for insurance and registration.
Since the beginning of November BMW confirmed me that my car has 2 recall involving PCV valve and seat occupant detection mat. My car is overheating and I can smell plastic smell. The smoke comes from the hood compartment when and I have to tow the car to BMW minnetonka. I was so scared to drive vehicle in such condition and I have tried so many time to get these issue resolved or get alternative transportation which BMW gave me authorization through BMW repair center in minnehaha, mn. But until no loaner vehicle is gave to me nor my car is not completely repaired. I still have the car with BMW minnetonka and the service manager would ask me to talk to BMW services and when I talk to BMW services they also ask me to talk to my service manager. I need help to get the alternative transportation. Thanks
The contact owns a 2007 BMW X3. When the vehicle was warming up, the contact stepped away for a few minutes. Upon returning, the interior was filled with smoke. The contact noticed that the front driver seat was burning. The contact turned the engine off and waited for the seat to cool down. The contact drove the vehicle to the dealer where it was diagnosed that the electric wiring for the seat failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 58,000.
2007 BMW X3 with just under 80,000 miles. The driver side seat bottom burned through the upholstery and burned the thigh of the driver while the seat heater was in use approximately five minutes into the drive on paved city streets. It was immediately turned off before the upholstery actually caught fire.
In cool climate on November 1, 2016. Turn on my heat seat, then I smelled something burned, then I felt sharp burn on left butt cheek. Then I knew something wrong with heat I turned off, , on November 7, 2016, I tried again, ,, burning smell is so bad, the heat still burned almost through out side layer of seat
Heated drivers seat started to burn me left side of seat. Burning smell. I shut it off, but it looks like it would have continued to burn through seat if I had not. Can feel the wire through the leather seat. Called BMW and they said they would "help" with the cost of repair, but I have to pay a diagnostic fee first. Will take this to me regular mechanic first.
A warning code is triggered that affects the operation of the airbag. The warning code is passenger seat occupancy sensor. The airbag light in the dash flashes on and off randomly whether there is someone in the seat or not. It does not matter whether the passenger side seat belt is fastened or not. BMW has a recall for earlier years of this same problem on this vehicle, but not for this year which also has quite a few of these failures. Obviously they have not fixed this problem and need to recall all vehicles with similar occupancy seat sensors that affect the airbag.
While driving I turned on driver seat heater. It smelled like it was burning so I turned it off. I took it to the shop and they said that sometimes it burns a hole in the seat. I turned mine off before it could do that. They unhooked it so that I can't accidentally turn it on.
A D V E R T I S E M E N T S
- Manchester, MA, USA