This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have been having problems with my 2004 BMW X3 2.5L sav in where the airbag light for the front passenger seat will illuminate indicating that the airbag has been deactivated while my wife is sitting in the passenger seat. I have brought my truck into the dealership (jmk BMW in springfield, NJ) about 4 times and unfortunately each time the issue has not been resolved. I contacted BMW of North America to report the problem. They were in contact with my dealer and even requested to have my truck brought back to the dealership to have it looked at on more time (by this time it would be the 4th trip back to the dealership for the same problem). After a couple of days the dealership called me stating that the problem has been fixed. But it has not. I reported the issue again to BMW of North America and a couple of days later they told me that the have used every possible solution on my truck and that there is nothing more that can be done to resolve the problem. That??S right! BMW of North America told me that there's nothing more they can do. They told me that they had engineers from germany look into the issue, they have had numerous technicians sit in the passenger seat to see if the airbag indicator illuminates (mind you they probably weigh at least 75lbs more then my wife), they moved the sensors on the seat, replaced the sensors, and more. Yet the problem remains. I have communicated with the manager at the parts and service department of the dealership and I am waiting word back to see what the next step is in regards to my problem because I will no accept the fact that BMW of North America is telling me that there is nothing more that can be done to fix a problem that their product is having. I hope this information helps you as I hope it will help me in getting my problem fixed and hopefully get this information out there to other drivers of the X3 to make sure they know of this issue and try and get it fixed right away.
Passenger airbag off light comes on very occasionally (3-4 times in 13 months) when a passenger is properly seating in the front passenger seat. The light stays on for several minutes and typically goes out and then comes back on again for a few minutes. Then, it will not occur for several months. The problem has been reported to the dealer several times and they simply say they cannot fix a problem that they can't find. The have opened a "case" to collect information but have not rectified the problem. They say that BMW is collecting information. They cannot definitively tell me how the airbag system will perform if the light happens to be on when a vehicle crash occurs. They do insist that the front airbag will deploy even though the light says the airbag is off but they don't know whether the side airbag will deploy. My primary complaint is that they seem to treat this issue very lightly, both at the local dealer and at the national customer service offices.
A D V E R T I S E M E N T S
- Lake Hiawatha, NJ, USA