The contact owns a 2019 BMW X1. The contact stated that the vehicle was taken to the dealer for an oil change and was informed that the vehicle was leaking coolant. The contact stated that while the vehicle was idling, the contact became aware that there was coolant on the ground underneath the vehicle. There were no warning lights illuminated. The dealer determined that the water pump had failed. The dealer confirmed that the failure was related to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not included. The water pump was replaced. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 39,673.

- Cranberry Twp, PA, USA

Emergency call (SOS) system is malfunctioning. This prevents the vehicle from communicating if an accident happens. BMW service stated the problem could be caused by water leaking on to the telematics control unit from the shark fin antenna, which would require replacing the unit. The TCU is located under the head liner beneath the shark fin. The head liner has to be removed to diagnosis and replace the TCU. This is poor engineering placement makes the fix difficult and very costly. The life saving feature is compromised!

- Gulf Shores, AL, USA

My 2019 X1 with 17000 miles on it suddenly and without warning shut down in the middle of the highway. It would not start back up and the entire dashboard lights were blinking with no rhyme or reason. I was not even able to get out of the lane onto the shoulder to a safe area. This could have been deadly and it was terrifying.

- Timonium, MD, USA