This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 BMW 750I. The contact stated that while operating the vehicle, the front driver side door would not close or remain secured and on several occasions the door had erroneously opened while the vehicle was in motion. The vehicle was taken to the local dealer BMW northwest(4011 20th sts. E. fife, wa) who diagnosed that the front door latch assembly was faulty and needed to be replaced. The latch assembly was replaced and the failure was remedied. The manufacturer was also notified of the failure. The failure mileage was 70,000.
The contact owns a 2007 BMW 750li. Upon exiting or entering the vehicle, the front driver side door failed to latch and close correctly without warning. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The contact received notification of NHTSA campaign number: 17V382000 (latches/locks/linkages). The vehicle was taken to BMW of arlington (1105 E lamar blvd, arlington, tx 76011, (817) 461-9222) to be serviced per the recall, but the remedy failed to repair the vehicle. The contact called the service technician and was informed that the vehicle was repaired in accordance with the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
Door will not close on the front driver and passage side, driving down the street and the door flew open had it not been for my seat-belt I could have fallen out, very frightening to have other cars driving beside me and the door opened like that and it will not lock period no way to secure vehicle. I was told by the dealership they had not resolution, no way to repair it is unknown to me what is causing this problem but there is a recall. I was told to call BMW national so I did and spoke with kala at 800-831-1117 ext 8561, she provided a number with ext to give to the dealership. I spoke with jay at the dealership 713-597-7895. The recall number
The contact owns a 2007 BMW 750li. The contact stated that the front driver side door failed to latch when closed. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The VIN was unavailable. The failure mileage was approximately 130,000. Updated 05/09/17 updated 08/30/2017
- Ruther Glen, VA, USA
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The contact owns a 2007 BMW 750I. While driving 35 mph, the driver side door failed and opened without warning. The vehicle was diagnosed that the door latch pawl springs failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 12V504000 (door latch). The manufacturer was not made aware of the failure. The failure mileage was 76,000.
On my way to work the door disengaged and opened on me, very scary and dangerous, I found info on recall campaign 12V-504 soft close automatic function......called some local dealers about the issue not only do I receive vague run around replies stating 1st the car doesnt match recall then after I show them the paper all of a sudden the car was called in already and fixed even tho same issue is back but now uh oh warrenty is out cant do anything, this is pathetic they look for any reason to cop out and refuse to even inspect with out charging $200 ! its unnecessary to have to pay $200 to tell me the door is broken I can see that. I could have gotten seriously hurt or worse died driving the car like this and bmws enthusiastic attempts to look for any excuse to refuse repair is sickening. My car drivers door doesnt close I tell BMW dealer my car matchs year make model and defect specifically matching recall, it says in recall not to drive like that !, service advisor person litterally looked at computer looked back at me and said the computer says your car got inspected for recall already, but oddly couldnt tell me where it was fixed which door malfunctioned or how it was repaired. No reciept re print no helpful info at all just idk itll be $200 to inspect and we close early today then said have a nice day good luck, they let us drive off in that nasty condition couldnt say who what where the car was already seen for recall just that I was screwed and car 1st didnt match recall then changed to was called in for recall but no assistance for when sypmton re appeared. Just a "did you make appoinment"" have you purchased here before"" "we are busy today and closing soon" how conveint for BMW, not so much for me and my family tho, no concern for customer safety at all.......
My vehicle has a drivers side defective door latch leaving the door to occasionally not close properly and unexpectedly open. This is a critical vehicle component that is not serving its purpose causing potential loss of vehicle control or injury to persons inside and outside the vehicle. Due to extremely poor design my vehicles navigation/audio components are inoperable. Leakage of fluid from the trunk hydraulic shock down onto the navigation system has resulted in wiring system problems that may result in fire and or loss of lighting. I have maintained my vehicle since purchase with the most attentive and prestigious service. I am extremely concerned and disappointed that I am having these safety and poor design problems due to BMW defects and flaws. Last week I called BMW of North America regarding these 2 safety issues. I was advised to take it to by BMW service center for inspection and contact them upon doing so. Yesterday I contacted them in an attempt to forward the diagnosis/action plan and to my surprise not only was I refused the right to forward the paperwork but was also refused any remedy by BMW.
Drivers side front door failed to close or latch. The door had to be 'zip tied' to rear driver side door to get the vehicle home. I took the vehicle into the dealership for diagnosis and was told that the issue was due to a faulty door lock actuator for my vehicle which has comfort access and soft close doors. I find this to be a serious safety issue if the actuator fails that the door cannot be closed at all.
The driver door will not latch. It came equipped with comfort access and soft touch doors. The front driver door did not latch properly when closed. The vehicle was taken to the dealer. I was advised that the door lock actuator and outer handle failed and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted.
The contact owns a 2007 BMW 750li. The contact stated that the driver's side door would erroneously open when making a turn. The contact stated that the soft door close system failed. The contact took the vehicle to the dealer where it was confirmed that the soft close automatic options failed, but the vehicle was not included in NHTSA campaign id number: 12V504000(latches/locks/linkages: Doors: Latch). The failure mileage was 78,000 and the current mileage was 98,000. Updated 4/22/13 the consumer stated the driver's side sometimes would not latch. The soft close does not work, intermittently. Updated 05/14/2013
The contact owns a 2007 BMW 750I. The contact stated that the front passenger side door would not close. The vehicle was taken to the dealer who stated that it was a normal function of the vehicle. The manufacturer was made aware of the failure who did not offer any assistance. The vehicle was not repaired. The failure and current mileage was 90,000.
A D V E R T I S E M E N T S
- Dorchester, MA, USA