This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 BMW 745I. The contact received notification of NHTSA campaign number: 17V328000 (latches/locks/linkages); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving approximately 70 mph, the front driver's door suddenly unlocked without warning. The contact was able to lock the door a second time. The contact took the vehicle to BMW of mountain view (150 E el camino real, mountain view, ca 94040; 650-200-0149). The vehicle remained at the dealer for approximately four months and was not repaired. The manufacturer was made aware of the issue. The matter had not been settled. The approximate failure mileage was 98,000.
The contact owns a 2005 BMW 745I. The contact stated that the front driver and passenger side doors opened independently. The failures occurred without warning. The contact stated that the failure also occurred in the rear doors while his daughter was in the rear seat. There were no injuries. The contact received notification of NHTSA campaign number: 17V328000(latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The sterling BMW dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The failure mileage was approximately 172,000. VIN tool confirms parts not available.
The contact owns a 2005 BMW 745li. The contact stated that the front driver and passenger side doors opened independently. The door ajar warning indicator illuminated. The vehicle was taken to the dealer where it diagnosed that the lock motion kit and lock safety kit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 122,000.
I took my 745li to the only BMW service center in davenport, ia for service and they could not open the hood by using the latch inside the car nor could they open it by any other means. There was nothing that led up to this issue, it just happened. They failed once again to open the hood the next time I brought the car in for a service so I asked them to fix the problem. They stated it was not something covered under my extended warranty, so I was forced to pay out of pocket. They stated that they had to remove my front tire in order to open the hood and that the faulty part was the mechanism that connects with the latch and hood. I paid over $3K for an extensive warranty, so I was livid that something like this was not covered. I had to pay out of pocket for new parts, repairs and of course labor. I keep my vehicle in tip-top condition and I even keep it in storage during the winter months. At the time of this incident, it was only 6 years old. For a $80K car; I expected more.
My car was repaired back in 9/8/2008 for non functioning door handles and locks. Since the replacement of these parts the doors have opened without notice at highway speeds. I have brought the car back to the dealer and they said the software needed to be updated, so they updated the software and said it was fixed. So I continued to drive the vehicle since they said it was fixed. I was going on a road trip with my family in this vehicle, and during this road trip I was getting off the highway on an exit ramp and the door swung completely open and my dog almost fell out of the car. I brought the car to another dealer to have the issue fixed and they checked it again and said nothing was wrong. When I was leaving the dealer the door did not want to stay latched and kept popping open. This issue has been worked on 3-4 times without a resolution. The doors popping open on a vehicle during use could be very fatal to someone in the car. The dealer says everything is fine with the car and they can't do anything about the doors popping open if they can't duplicate the issue. This failure has occurred aprox. 15-20 times since they replaced the door handles back in September of last year.
A D V E R T I S E M E N T S
- San Jose, CA, USA