The contact owns a 2002 BMW 745I. While driving approximately 30 mph, the contact depressed the brake pedal and noticed the brakes would not respond. The contact had to apply excessive force to the brake pedal in order to stop the vehicle. The brake light illuminated on the instrument panel. The vehicle was taken to two different independent mechanics for diagnostic tests. The mechanics stated that the brake vacuum would have to be replaced. The vehicle was included in a recall under NHTSA campaign id number: 10V446000 (service brakes, hydraulic:power assist:vacuum). The vehicle was then taken to the dealer for the recall repair. The technician stated that the vehicle was not affected by the recall. The vehicle was not repaired. The approximate failure mileage was 70,000. Updated 08/14/12 the consumer stated approximately two years ago, he took his vehicle tot he dealer, after he received a recall notice. Two months before the recall was issued, he noticed he had to apply the brake a little harder, in order to get the vehicle to stop. A light then illuminated. The brakes were replaced twice. However, the consumer continued to experience braking problems. Updated 08/16/12

- Adamsville, AL, USA

2002 BMW 745I. Consumer states that he received a recall for the brake booster and vacuum line repair. Consumer paid for the repair in July 2010 prior to the official recall. The consumer is requesting reimbursement.

- Sugar Hill, GA, USA

The contact owns a 2002 BMW 754I. While driving approximately 25 mph and applying pressure to the brake pedal it became difficult to engage the brakes. The vehicle was taken to an independent mechanic where the vacuum brake pump, the lock ring seal, and the brake booster and seal were replaced. The contact received NHTSA recall campaign id number 10V446000 service brakes, hydraulic, power assist vacuum and after the repairs were made the manufacturer advised the contact to take the vehicle to the dealer so that the technicians could inspect it. The manufacturer stated the contact would be reimbursed for the repairs. The contact had not received reimbursement from the manufacturer when the complaint was filed. The approximate failure mileage was 111,000.

- Philadelphi, PA, USA

Recall campaign no. 10V-446, BMW brake vacuum pump I receive the recall paper from BMW in mail. I called to schedule the service with BMW dealer. They denied to quote if my car that would be delivered on the schedule they give me would be ready in 4 hours time they quoted or same day, and if not do they provide me a loaner? they denied all my request, meaning completing the service same day or providing me the loaner. I called BMW center and amazingly they were trying to pass me to dealer, and they were insisting that this is the dealer call. I tried to let them understand that the car is taking to BMW service center because of BMW fault and not mine, and they can not get my means of transportation without providing me a loaner, or they quote and do the job same day. It seems BMW management believe this is a favor to the customers, and do not want to agree and accept that they have pu thousands of lives in danger for many years, and they are responsible to ix the cars in a way not to hassle the customers. I am filing this complaint on BMW management behavior and irresponsibility towards customers.

- Arlington, TX, USA