On 9/27/19 I left the gas station with full tank of gas and stopped at a red light on a busy road in rush hour traffic. The light changed green my vehicle shut off and would not restart creating a safety hazard. I put the gear in neutral and pushed out of the road. A light came on "auto start/stop disengaged." Everything else powered (windows, radio, rear shades, screen, phone and navigation, etc.) and worked so there was no problem with the battery. The tow truck arrived 1 hour later, the car wouldn't start, locked up completely and the gear wouldn't shift. The dealership had my car from 9/27-10/10/19. Diagnosed cause: Battery old/worn, rear brakes and oil leaking. The car was serviced. On 10/13/19 three days later my car cut off again in the middle of the road after backing out of a parking space, locked up immediately and would not start just as before. This time the car would not shift into neutral and could not be pushed out of the road. I blocked traffic and had to wait one hour again for another tow truck to tow my vehicle back to the BMW dealership. Just like before everything else worked (A/C, windows, lights, radio, blinkers, power seats, display panel, etc.), so once again it was not the battery. Again a safety hazard was created with oncoming traffic trying to avoid hitting me. It was dark, I was alone and stood outside the car to wave vehicles to go around putting my personal safety in jeopardy. On 10/22/19 I had to call the dealership and ask for an update on my car because I received no communication at all. The diagnosed cause: Fuel pump replacement and the fuel pump control unit: Ekps failed by excessive amperage draw from the failed fuel pump. Same problem, but to repair this time the cost is over $1500.

- Jacksonville, FL, USA

The contact owns a 2013 BMW 640I. While the vehicle was stopped at a red light, the engine would not auto econo restart and had to be pushed off the road. The vehicle was towed to tom bush BMW jacksonville (9875 atlantic blvd, jacksonville, fl 32225, (904) 371-4790) where the battery and brakes were replaced. The dealer also stated that the oil filter gasket was leaking. The vehicle was repaired, but the failure recurred three days later. The contact researched the failure and found that there was an intake fuel failure caused by under voltage and the fuel pump control unit failed from insufficient amp electrical power. The contact called the same dealer and was informed that there was no recall coverage; therefore, the contact would have to pay over $3,600 for the repairs. The manufacturer was not notified. The failure mileage was 71,519.

- Jackson, FL, USA