I have an Issue with my car cause Engine Coolant smells like oil burning and smoke coming inside the car through AC and also having a recall issue but no remedy available with BMW so spend my money and get repaired from outside mechanic, BMW reported me that if there is no remedy available right now so we can't do anything so I get repaired outside and spend 1500$.

- Irving, TX, USA

Do to the water pump recall and the water pump electrical connector on my vehicle, it is no longer in driving condition and has caused engine overheating and damage. I am still paying for a car I cannot drive. I need help

- Ocala , FL, USA

On our 2016 BMW 528i, the valve cover had to be replaced at 82,723 miles. We took the car in to Galleria BMW in D'Iberville, MS on [XXX] for an oil change and the mechanic reported there was oil on the engine and that he needed to replace the valve cover because this was a fire hazard. I was surprised the valve cover needed to be replaced and not just the gasket. Their service advisor said due to the high heat environment and age, the plastic valve cover would wear and deteriorate like a tire. I thought, what if this happened when I did not need an oil change and drove a few thousand miles with leaking oil on my engine. I think it is appalling plastic parts would be used in that environment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Diamondhead, MS, USA

2016 BMW 528i with 65,000 miles. Oil leaking from pan and told by mechanic that premature failed oil pan gasket and warping of oil pan well known by the manufacturer but they refuse to address the problem leaving the repair bill for customers. Poor design should not be the purchaser's responsibility.

- Winter Haven, FL, USA

Bmw had recalled the n20 engine for timing chain guides replacement up to year 2015. The original timing chain guides were orange in color but also found to an inferior part from manufacturer. Bmw had replaced the original guides to a white color as supposed to a better product. Now then my 2016 model 528xi not only has the original orange color chain guides or let's say inferior part from manufacturer because my manufacturer date my car is 08/2015..

- Pompton Lakes , NJ, USA

The contact owns a 2016 BMW 528I. The contact stated that when he started the vehicle, he heard an unusual rattling sound. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a stretched timing chain guide. The contact was informed that the timing chain needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 88,000.

- Goldsboro, NC, USA