This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have an ongoing issue with the drivers side door lock where at random times (about 2X per month) the doors make a ratcheting sound like the motor is trying to lock and unlock door in very quick sequence. It happens right after I open the door coming into the car from the outside. I unlock via the remote when this happens. I have noticed that the lock on door moves into a position it is not supposed to be in so when you close the door you can hear metal on metal hitting. For now the door seems to lock and secure- I am concerned this will get worse and the door will not properly lock/ secure causing the door to come open while driving causing harm to myself or to others. I am attaching two pictures- one shows the lock as normal- the other shows the lock right after this issue happens where the wrong position of the lock can be seen. I have taken this in to BMW multiple times and they can't get the car to produce the issue while there and so they have not been able to resolve. A specialist looked at the car a they replaced an electronic board that controls the locks but the issue continues. I am frustrated at their lack of ability or interest in finding out what is happening or resolving the issue. The issue absolutely does exist and I am concerned for my safety.
- Austin, TX, USA
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- Austin, TX, USA