The contact owns a 2012 BMW 528I. The contact stated that while driving at an unknown speed, the vehicle stalled with the fuel supply error warning light illuminated. The contact was able to restart the vehicle. The contact stated that the failure recurred and the contact was unable to restart the vehicle. The vehicle was towed to the contact's residence and then to an independent mechanic. The contact was informed of NHTSA campaign number: 16V746000 (fuel system, gasoline) however, the VIN was not included. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was unknown.

- Augusta, GA, USA

On two occasions vehicle suddenly offers an alert and stops accelerating and stalls on the freeway leaving us stranded. The car was taken to the BMW dealer and corporate was made aware of the situation after the first incident and didn't fix it. They kept it for about approx10 days and only replaced the battery. Three weeks later the second incident happened. This time we took a picture of the alert on dash screen which said fuel supply problem. They replaced the fuel pump but obviously their parts are faulty. They didn't convey to me that they fixed the problem with the pump but only that they put in a new one. The car placed us in life threatening situations and we are not secure driving it. I asked for BMW to reacquire the vehicle but they refused. There is no guarantee the car will not so the same thing. I imagine thousands of customers have experienced the same problem yet, BMW didn't catch and did my car after the first incident. The car was in motion on the freeway with fast moving traffic in both cases. We are very fearful and disgusted. Date below not exact.

- Whittier, CA, USA

While driving in metro detroit last night my 2012 BMW 528I xdrive suddenly flashed a "fuel system malfunction" message, lurched and came to a dead stop just past the intersection of novi road and 10 mile. I was two miles from the expressway and my wife and children were with me in the car. Had I made it to I-96 - just two miles up the road - and this happened, we very likely would have been involved in a major accident. Police were called because I was in the middle of the street. The car was electronically locked. I could not put the car in neutral to move it out of the roadway. BMW service finally managed to get the car towed 8 hours later because few tow trucks lacked the equipment needed to move the car without damage. There is no manual override to allow you to put the car in neutral, it can only be accessed by a service tech underneath the car. My service advisor was well aware of the problem. This is a major hazard and huge design flaw. There is no mechanical linkage to either the start/stop button or the shifter. It's all electronically controlled. I shudder to think what would have happened had the car stalled on the interstate. Now I'm stuck with a car I don't feel safe driving.

- Grand Rapids, MI, USA