This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
N/A Complaint is that no remedy is available 8 months after recall issued. Currently this particular car is still drivable, but suffers oil leaks from this lack of repair. No local dealer or repair shops can fix ahead of the recall because they cannot get the repair bolts either. Eight months is a ridiculous amount of time to wait for a manufacture repair.
In December, 2017, BMW sent a recall notice, retail campaign no. 17V-683: PCV valve heater. When will BMW fix this issue, which could lead to a fire in the vehicle.
Recall campaign no.: 17V683: PCV valve heater on January 22, 2018, while traveling westbound on the 10 freeway, my vehicle began to smell of burning plastic. I pulled over, turned my car off, got out of the vehicle to find out what it was. I opened the hood and observed smoke coming from the engine compartment which turned into fire burning the entire front end into the seating area of the car. The PCV valve heater melted causing the fire. The fire department was called who put the fire out and the vehicle was towed to the tow yard. Recall notice was received from BMW, however, no instruction provided on how to file a complaint on this loss. Was informed "remedy unavailable".
When the temperature hits 100 degrees as it does in the desert 5 months or so per year, the interior cabin fills up with very harmful gas fumes. We owned a 2008 and the same situation. As a result of this and problems with the fuel pump on the 2008, the dealership bought the car back. My husband really wanted another BMW and when he was looking at buying the 2010 he was told all the problems including the gas fumes had been resolved. Not so. The car has been back to service twice for the gas fumes and no one can shed any light on the situation. When this happens you cannot drive the car as the fumes will knock you out. The car has to sit on the driveway and air out for a few days. You can't park in the garage as the gas fumes enter the house. For a car of this caliber it is not acceptable. Plus it is very dangerous to your health.
- Las Vegas, NV, USA
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- Spartanburg, SC, USA