This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car stalls at high speed, fuel pump warnings light comes on. Car will reset after 30 mins but will continue to shut off during driving. Both fuel pumps have been replaced
While accelerating the car jumps into neutral randomly. Whether from a slow start or accelerating on a highway. It has happened dozens of times and the dealer says there is no fix.
My vehicle suddenly stops. I've already replace the sparkplugs, coils, & fuel filter, but the problem does not go away. The sudden stopping happens when I'm driving or when I'm idle at either a stop sign or a light. The vehicle sputters until it completely turns off from I'm idle and there is no warning for when I'm actually driving, it just stops.
While having my oil changed, I told the mechanic that I smelled a little bit of gasoline when driving and to check it out. I was shown that under the back seat, behind the driver side there is a sending unit and a fuel line that transfers gas from one tank to another. This plastic component has a tip where the fuel line connects. This tip cracked and broke (no idea why), leaking and pooling gasoline inside the car, directly underneath the passenger seat and filling the car with highly combustible fumes. So much so that the mechanic I took this car to, would not let me drive it out of there. I had to have it towed to a dealership. BMW customer relations had me leave this car for five days at a BMW dealership while they went through their process. Then, they informed me they assume no responsibility for this and they do not consider this a defect or a flawed design.my car is only five years old and is kept in perfect condition. Please look into this. I fear I will read about some person or family being burned alive and I feel I have to do something. I have the defective parts if you need them.
I have taken this car in specifically for this complaint twice in the last year. I have a severe gas fume smell in my car, in my trunk and around my car. Happens after I have been driving and park and return to the car typically. Sometimes happens when I have been driving and turn off the car. If I park in my garage the garage smells like gas/gas fumes for a lengthy period of time. I have been told that after testing by the dealer that there is no gas leak. The problem continues. Happens regardless of the amount of gas in the tank. Happens mainly in the warmer months but, I live in AZ so that accounts for 9 months. I feel the car is dangerous to drive, the fumes are noxious and remain in the interior of the car for awhile. I ask my children to get in the car when it smells like gas fumes upon picking them up from school. I have owned other cars in AZ and have never experienced an issue with gas fume smells consuming the interior of my car nor garage. I was told by the service manager that complaints similar to mine have surfaced in reno and tucson. Suggesting this may be a result of the gas being different in these two cities. That makes absolutely no sense as I frequently buy gas in phoenix and have gas fume issues. I cannot get the dealer to address the problem to the extent of a solution. I know this is not normal nor acceptable. I fell unsafe with my young children in the car. I fell unsafe driving my car and worry about being hit by someone with gas fume issues in the trunk and car and I have relayed such to the dealer repeatedly. I did not receive any feedback from the dealer after the last service check for leaking gas about 2 weeks ago. I was told the car was safe and to carry on with my 2 hour commute on a busy freeway and they would check with other dealers where the similar complaints had risen.
- Tucson, AZ, USA
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I noticed a smell of fuel each time my wife parked her car inside our garage. Her car for due a service so I took the vehicle in for a full service. The mechanic called and asked if we had been smelling fuel inside or around the vehicle. He then explained that he suspected it was originating from underneath the rear seat. He later contacted me to explain that the plastic tube located on top of the in-tank electric fuel pump assembly had developed a crack and was allowing fuel to spray out on top of the assembly, which was allowing fuel and fumes to build-up in-and-around the vehicle. He recommended we replace it immediately due to safety concerns. When I went to pickup the vehicle, he showed me the crack in the fuel pump assembly, and explained that he had never seen one crack like that. Taking the vehicle in for maintenance and finding the problem with the fuel pump assembly at the time that we did, I believe, was a disaster avoided. We are planning a trip out of town, and will leave the vehicle in our garage for approximately 5 days. Our home gas (open flamed) hot water heater is located inside our garage. My wife often backed her car into our garage which placed the rear of the vehicle approximately 2 to 3 feet from the open flames of the hot water heater. I shutter to think what might have happened if we had left the vehicle with the leaking fuel and fumes, and open flames from the hot water heater shutup in our garage for 5 days. Not only would we have lost our car, but quite possibly our home.
A D V E R T I S E M E N T S
- Tampa, FL, USA