This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver's interior door handle, which is plastic, broke completely off as I tried to exit. I contacted the local BMW customer service rep and was told that this was a common problem on these vehicles, however, I recall has not been issued. He suggested I pay to get it fixed and retain the receipt in the event of a recall. I requested the number for the BMW customer care in order to document the failure. BMW customer care stated that the problem was unknown to them and they did not anticipate a recall. Although this incident occurred under normal usage, in the event of an accident it could have fatal consequences, furthermore, I am forced to drive my car without a interior latch until I can get in for a scheduled appointment, ie. 3 weeks.
- Austin, TX, USA
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- Washington, DC, USA