This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When I was driving in my subdivision in a 25 mph zone, the car suddenly got self accelerated and got beyond my control. I tried to push the brake, the brake did not work. The car hit another car on the side, and went through front yards of two houses and then crossed the road and hit the brick walls of a /C condenser unit of another house at an elevation. The car then stopped after breaking the utility walls. I was the driver and there was no passenger in the car. The air bag was not deployed (popped up). The car was totaled.
I brought my car to a local garage because the SRS light was on. The mechanic said BMW had a recall on the "airbag contact ring locking tab"and instructed me to go to a BMW dealership for assistance. Because my car was no longer under warrenty, I contacted BMW customer relations for guidance. I spoke with channell @ 800-831-1117 ext 35078. I told her what my local mechanic said about a recall. She asked for my VIN to confirm that my car fell under the recall. She subsequently contacted the warrenty dept and reported back to me: "there was no way to find out if your vehicle has a recall because it has been taken out of the computer system altogether". (when I purchased the car, the title to the vehicle was stamped "rebuilt") we were later told that the car had been flooded to some extent and that the warrenty on the car was no longer in effect. The recall is a safety issue because the airbag may not be deployed in a frontal impact. I request your assistance in this matter.
A D V E R T I S E M E N T S
- Knoxville, TN, USA