This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On November 18, 2016, at approximately 7:45 am, I was driving on seward highway towards West international airport road in anchorage, Alaska and all of a sudden my sunroof exploded and glass shards fell above my head and all over the interior of my car. I called BMW corporate for a resolution but they initially denied my claim saying it must have been hit with a rock and I should be calling my car insurance instead. I contacted BMW corporate for the second time. They were able to escalate my issue and offered me a "goodwill" offer to replace all parts involved free of charge on my issue, but not labor. Labor charge is approximately $900 and they require it to be done at the dealership. It is absurd! I'm not paying for a damage which I'm not responsible. It seems like they are not considering this as a big problem and rather denying defects on their sunroofs. I was furious and exclaimed that it is a safety issue and I could have been injured, could have been killed, or worse, could have killed someone else. With their "goodwill" offer and the absurd labor charge, I don't think I could get this issue resolved without the help of NHTSA to press BMW to do further investigation. This issue has to be fixed asap before someone gets killed.
- Anchorage, AK, USA
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- Anchorage, AK, USA