The contact owns a 2007 BMW 335I. The contact stated that the vehicle had an abnormal burning odor and noticed black smoke coming from the engine compartment. The contact pulled the vehicle over to the side of the road, inspected the vehicle, and noticed a belt had melted and detached. The contact received notification of NHTSA campaign number: 17V676000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. BMW concord (1967 market street, concord, ca) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

- Antioch, CA, USA

My serpentine belt (drive belt) snapped and shattered causing my vehicle to lose power steering capabilities. This belt drives all the accesories( alternator, power steering, ac, etc). This is a known issue by BMW, there is a sib 11 09 08 that states the issue and how to go about checking it by the dealer. The issue is the design flaw in the power steering pully hitting the sub frame and causing damage to the belt and in turn the belt snapping. This can/will cause a fatality one day because of the loss of steering controls. The belt on my vehicle was replaced before on 12/20/12 for the same reason and it has only been 1.5 years and the same problem.

- Portland, OR, USA