This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving my 2004 BMW 330I, the driver's side door air bag spontaneously deployed. No accident, no collision, no pot hole. Nothing to explain the deployment. The dealership first claimed, "there was a collision". when it was discerned there was no evidence of a collision, their story was "there was a 'pot hole' hit". after describing the smooth driving conditions on the street this occurred, their story was " the vehicle went 'air-borne'". all of the dealerships conclusions were supposed to be based on "computer" evidence. Once I realized I was going to get nowhere with the dealership, I decided to take my car and go home. I was injured in the left side when the door panel blew open and the bag deployed. My evidence, was my "in-vehicle" "concierge" (which I had no longer subscribed to) came on via my radio to note that they " have noted a deployment of an airbag" and inquired whether I was alright, and what were my needs: I.e., an ambulance, tow truck etc.
Spontaneous deployment of the driver-side airbag. No pot hole; no collision. Spontaneous deployment. Onstar (or BMW equivalent) acknowledged deployment. Asked if I needed an ambulance or tow truck. I felt like I was "shot" through the driver's door. Vehicle became "disabled". it started right up and I continued to my destination. When bringing the vehicle to BMW with my story, they told me I must have been in an accident (no obvious damage); then they said, I must have hit a "pot hole" (smooth street of occurrence); then they said my car must have gone "airborne" "??" my concern is the other airbags: Concern for spontaneous deployment. I am glad it was me (male) driving. If my wife would have been driving, I don't know what would have happened. No other damage or incident at that time. No problems since, but I will not bring my car to this dealership for service at all: My options are limited. I now go to an independent auto shop for service. I did not report to BMW, because my warranty expired 4 days prior: Didn't think I would get any sympathy. Driver side (door) airbag: Spontaneous deployment. No provocation for this. Spontaneous and scary.
- Dallas, TX, USA
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- Dallas, TX, USA