This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I sent you my first complaint on or around August 10, 2016, and only received a 'thank you' return note, and that you would get back to me. You have not! to recapitulate the earlier complaint, I received recall campaign no. 15V-318 in July 2015, and have since not received anything from BMW. I called BMW customer relations around August 4, to find out the status of the airbag replacement. After getting no information from the first customer relations person, I was connected to a supervisor who also gave me no information. I asked when I could expect a airbag replacement - they told me 'probably before the end of the year'. I told them this was an unacceptable, dangerous situation, with the supervisor's response that 'nobody had died in a BMW of an airbag incident'. while it is good nobody has died, the response was less than acceptable. It is now a week later, August 18 - and still no further response from BMW or from the NHTSA. You guys have been working this - is it safe to drive my car or not" are you asking or working with BMW to resolve this? when can I expect a replacement airbag, or at least a response from BMW or the NHTSA" please get back to me - your in-action is not acceptable either. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Dear sirs: I received a recall notice (15V-318) in July 2015, for the front, driver's side airbag recall for my 2003 BMW 330I. Since that time I have not received any additional correspondence from BMW or anyone, to provide status. I called bmwusa, customer service on August 2, 2016 - I first talked to anthony smith, who recited prescribed verbage, that I would be contacted once replacement airbags were received. I asked when - he could only say 'probably before the end of 2016'. I told him BMW's handling of this was less than acceptable, and asked to talk to a supervisor - I was connected to a person named cole, who refused the courtesy of providing a last name, only his extension of X8917. I asked cole when I could expect to receive a replacement airbag; he could not answer that. I told cole I was deeply upset for not receiving any information (at all) from BMW since July 2015, and was deeply concerned for my safety and that of my passengers. He would only say that 'no one had died' of an airbag incident in a BMW - yet, and could offer no other options or comfort for me. I wrote an email letter to bmwusa that same day, detailing what I wrote in this note, receiving a note back from bmwusa (correspondence 1-7149508707), thanking me for my writing them, and that they had forwarded my email to cole for review - and of course I have not heard from them since. Its obvious that bmwusa customer relations group is less than compassionate for their customers. My friends that work at Honda are telling me to 'get out my car', regardless of what BMW is saying - this is a dangerous, unacceptable risk. Please let me know what you think - I think at the very least that BMW should put me in a safe car until they can replace this defective airbag. Thanks for your time.
This is a California car parked outside from 2003-2014. From 2014-2016 is has been parked outside in North Carolina. I would think a 13 year old car with this history would be in the priority a group. It is been hot and humid its entire life. It needs to be replaced now. It's just a matter of time.
Takata recall. I have been in contact with BMW North America & my local dealer for well over 1 year on my driver's side airbag recall (after a multi year delay to get the passenger side replaced), but still do not have any idea of when they will fix the problem. Most recently, BMW [xxx] told me "remedy is available" in writing. I have called the local dealer & left messages 3 times, but the service department will not call me back. The secretary for the service department told me while leaving a message I needed to come to the dealer to order the recalled part. I asked how this could be correct. I really need to go to the dealership to order a part for a recalled item? BMW [xxx] now will not return my emails. I have asked multiple times to simply disconnect the potentially deadly airbag until a replacement is available, but they will not. I cannot understand why both the parent company & the dealer refuse to return my calls & emails, and simply provide me with information on when my car will be fixed. Further, why would they say a fix/remedy is available & then stop communication and not follow through, making the required repair. Please help me in getting this potentially deadly airbag replaced. Please fine BMW for operating in such a horrible manner. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2003 BMW 330ci. The contact received notification of NHTSA campaign number: 15V318000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Dix Hills, NY, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2003 BMW 330xi. The contact received a recall notification for NHTSA campaign number: 15V318000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Takata recall. The contact owns a 2003 BMW 330xi. The contact received notification of NHTSA campaign number: 15V318000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/15/16 the consumer stated it has been almost two years, since the recall was first initiated and still no resolution. Updated 06/16/16.
Takata recall my family drives a 2003 BMW 330I. We received notice of the airbag recall over 6 months ago, but the dealer still does not have parts needed for repair. There has not been an incident, but I feel like we are driving a ticking bomb. When will BMW be forced to make these repairs?
"takata recall" the drivers door air bag light came on and would not go off. So we took the car to BMW dealer and was told the air bag was defective. We were given a recall # 15V318, its over a year we have been waiting for car to be repaired and when we call BMW at 1-800-831-1117 to check we were told that they will get to it in good time so we should wait, it is now April how much longer do we have to wait? no one can give us an answer
Takata recall. The contact owns a 2003 BMW 330ci. The contact received notification of NHTSA campaign number: 15V318000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Purchase a 2003 BMW 325I on 11-18-2016. Unable to take possession of the vehicle from the dealer due to the outstanding takata airbag recall. The dealer is not a BMW store and I don't blame them for letting a customer get into a unsafe vehicle. BMW is dragging their feet on the repair of these defective airbags.
The contact owns a 2003 BMW 330ci. The contact received notification of NHTSA campaign number: 15V318000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Air bag light comes on intermittently. Received recall notice June 2105, dealer says they have not received parts. Car was originally a California car, in North Carolina since 2015. When will parts be available?
Takata recall. The contact owns a 2003 BMW 330xi. The contact received a recall notification of NHTSA campaign number: 15V3180000 (air bags) however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. VIN tool confirms parts are unavailable. Updated 04/20/16
The contact owns a 2003 BMW 330I. The contact stated that the recall notices for NHTSA campaign numbers: 14V428000 (air bags) and 15V318000 (air bags) were received in 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 04/07/16 updated 04/12/16.
Takata recall - it's been over 6 months since the takata recall was expanded to the driver's side on my car & there's still no estimate of when the replacement part will be available. I believe it's over a year & a half since the passenger airbag recall began. The company refuses to simply disconnect the potentially deadly airbag. Note, autos have not had airbags much longer than they have had them - and mine is potentially deadly. I have asked for a "loaner car" but have not yet heard their response. To me, no action without a timeline to fix this potentially deadly problem is ridiculous and completely unacceptable. I would greatly appreciate your help. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have been on hold since the fall of 2014 on a driver side airbag. The dealer has no inventory and no eta. This is unacceptable. Dodge changed my airbag (also takata) within 10 days of my recall notice. It's been over a year and a half with BMW. Penalize them like you did fca
The contact owns a 2003 BMW 330xi. The contact received notification of NHTSA campaign number: 15V318000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
BMW of North America has failed to notify about two air bag recalls, one for the passenger side and one for the driver side, affecting my car, even though they have verified that they have my correct address. I have contacted them for each incident, twice in 2014 for the first recall and once on 9/24/2015 for the current recall.they have not been able to explain why they do not contact me.
BMW of champaign, Illinois has refused to repair my airbags. I have attempted to resolve this problem through their attorney, david sholem. His response has been to hang up on me or not respond at all. This is a serious problem, as they have agnoliged ( copy available). I have asked for at least financial assistance to travel to another BMW dealer nearly 100 miles away to relieve the hardship they created. BMW champaign is located less than 2 miles from my residence.I purchased this vehicle from BMW of champaign with an open recall even though the vehicle was advertised as being "fully reconditioned.
A D V E R T I S E M E N T S
- Redondo Beach, CA, USA