This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
What component or system failed or malfunctioned, and is it available for inspection upon request" + AIRBAG FAILED TO DEPLOY IN HEAD-ON COLLISION How was your safety or the safety of others put at risk? + DUE TO FAILURE, DRIVER SUSTAINED MILD CONCUSSION WHEN HEAD HIT STEERING WHEEL AND PUT AT RISK OF LIFE THREATENING INJURY AND IMPAIRMENT Has the problem been reproduced or confirmed by a dealer or independent service center? + UNKNOWN; HOWEVER, NO RECALL OR WARNINGS HAVE BEEN COMMUNICATED Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? + UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" + NO, NONE, NEVER
Fortunately, an incident has yet to occur, but the Front Passenger Air Bag Occupancy Sensor is faulty causing the deactivation of the air bag rendering any passenger at risk. BMW of North America has been contacted about this faulty sensor. Recall B651017 & 17V-428 have addressed this faulty sensor on many BMW models with replacement as the remedy-??a stated (3) hour repair. My BMW model (328i - 62k miles) unfortunately, is not listed on the recall notice, but, nonetheless, is still a safety issue. Serious enough that on the Recall it states that no passenger should sit in the front passenger seat while this faulty condition exists and further recommends passengers sit in the rear seats! Regardless of warranty status and recall model omission, I have reached out to BMW of North America. First response was refusal of any repair assistance with a textbook definition of a car warranty. It was further reviewed by their Escalation Team and the response was an echo of the first. If this wasn-??t a safety issue that wasn-??t addressed on other models via a recall, I wouldn-??t be writing this and would abide by the car warranty and take care of myself. Since this is a known issue by BMW, I feel this repair should be taken care of as it affects the safety of my family. It affects any future owner as well, which now leaves me a car that is basically unsafe to sell leaving me in double jeopardy. After researching costs for this repair, it seems the average is $1500-$2000 which I cannot afford. I have offered to pay for parts and some labor but the Escalation Team (Clay) has offered zero in assistance. I leave this correspondence on record in case of an unfortunate event that could-??ve been easily rectified and avoided. Thank you for allowing me to explain my situation. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was driving to target and from a stop I was 75% through the turn when a car ran the stop sign and hit my car straight on. The impact was supposed to deploy the airbags but was not deployed due to a malfunction, I was injured in this accident from my neck down my back. My injury claim is still open with the party at fault.
I have had 4 car crashed quit this vehicle and neither time have the airbags deploy and I have became injured from the car crashes in my airbags never deployed, I can't hit a car from the front I have been hit from the back and neither airbags have deployed even a passenger got in on the site and that are back did not deploy either. My vehicle is in motion every time that I crashed or was crashed,
To avoid a head on collision, I was forced off road. When I moved out of the way I immediately applied the breaks which then took some time to respond as if it was blocked or as if I didnt press the pedal. By the time I felt some sort of stopping tension I was put into a pole. Airbags did not deploy.
- Savannah, GA, USA
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When you are driving or a passenger sits in the passenger seat of the car says airbag system malfunction I took it to the dealer and they told me it was the passenger seat occupancy sensor which is going to be $800 to fix this is a known problem by BMW that they are well aware of multiple owners are having the same problem this is not covered under the warranty in my vehicle is out of warranty
Fault in airbag on screen, comes on and off. Started around 61,513 miles. Exact message "fault in airbag, belt rensioner or belt-force limiter. Few days later, check engine comes on, along with high RPM's, while struggling to accelerate. 12/10/2018 engine is extremely loud and dropping off at dealer. Also back tail lights have moisture, back passenger was replaced a year ago. Driver side now needs replacing.
Error: Passenger restraint system error message: Malfunction. Continue wearing safety belt. Consult nearest service center. This is occurring consistently. BMW is not taking responsibility. I have had repaired it twice but dont know what exactly they did. I did not see error for a week or so after repairs but again saw it. I have read and heard that there are lot of people having same issues with their bmws.
Takata recall -- 1.4 years is long enough!!!!! lack of information from BMW, dealer has no information on when they will be replaced. Middle of 2016 they said early spring of 2017 and still no information. Pleasee help, this is why NHTSA exists to protect consumers and put pressure on the big manufacturers to fix serious safety issues. We served 52+ years between the two of us in the military and don't choose to be severely injured by an airbag in a luxury vehicle that might spray shrapnel.
The contact owns a 2014 BMW 328xi. While driving between 15- 25 mph, another vehicle ran a red light and crashed into the driver's side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries to the teeth, left side of the face, and the jaw that required medical attention. The contact mentioned that dental and plastic surgery were required for the injuries. A police report was filed. The specifics of the condition of the vehicle were unknown. The manufacturer was made aware of the failure. The failure mileage was 2,000.
BMW 328xi was T-boned by Toyota highlander on driver's side of BMW. High impact with substantial damage and bodily injury. BMW airbags failed to deploy.
2007 Toyota highlander observed running red light and T-boned the driver's side of a 2014 BMW 328ix. Impact of collision was meaningful and direct, generating in excess of $10,000 of structural repairs to driver's side alone. No air bag deployment (front, side, curtain, etc) in the BMW despite of magnitude, force and placement of the collision. Driver of BMW sustained severe head, facial and bodily injuries requiring invasive medical attention and protracted physical therapy.......updated 12/15/15 updated 9/7/2017
I was about to park in a cul-de-sac going about 5 mph, while I was half way through the cul-de-sac the BMW 328D had a sudden acceleration and in a very high speed crashed into a tree. I do not recall the exact speed when it crashed but it was very high, it felt and sounded like a race car. My foot was on the break right when it accelerated. It seems like a major mechanical / electrical problem with this car. Called BMW hq to report the issue. A case manager has been assigned but no one contacted me yet.
A D V E R T I S E M E N T S
- Florence, SC, USA