This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver side door lock mechanism failed completely while the driver was in the vehicle, making it impossible to open the driver side door or exit the vehicle normally. Neither the interior door handle, nor the central power lock/unlock control, nor the remote key fob, nor the physical key inserted into the door lock from the outside can unlock the door. The driver was forced to exit the vehicle by moving the driver seat to an extreme aft position, then climbing over the center console into the passenger seat, to exit via the passenger door. If the power seat adjustment had been inoperable, egress would have bee significantly more difficult. If the driver had been involved in a collision, or otherwise needed to exit the vehicle very quickly, they would have been severely hindered from doing so. Inability to operate the driver side door represents a safety hazard to the driver. No warning messages or lamps were present in the vehicle before or after the door lock mechanism failure. The driver side door remains inoperable after completely switching off the vehicle ignition and turning it back on.
Engine and transmission mounts are collapsed. The car started making a rattling sound that seemed to start from the center of car traveling towards the steering wheel. There was never an alert or a system warning lamp advising of the issue. BMW dealer inspected the car and determined that the Engine and Transmission mounts were collapsed. Still no warning or alert came on. The potential risk of an entire engine and transmission to fall out without any warning can pose a huge danger and possible fatality.
Have been waiting since March to get Safety Recall No. 21V-907:EGR Cooler completed. BMW of Henderson is the dealership. I called BMW customer relations and they told me each dealer is independently owned and they can-??t do anything for me. This dealership is notorious for poor service.
The sunroof in my car exploded yesterday morning as I was driving in clear weather on the open freeway. There were no other vehicles or other obstacles near the car when the incident occurred; nothing to "throw up" a rock onto the car and cause the damage as BMW says occurs often in situations like this. When the sunroof blew out, it sounded like a gun went off in my car, My dad and I were was showered with glass, and the impact was so strong it made a dent on the roof of my car.
Diesel Emissions System is producing an error code due to incorrect coding by the manufacturer for US grade Diesel fuel. Check engine light has come on. There are warranties out for the model years just slightly older than mine. I have read many threads with people talking about having the same issue.
- Wheat Ridge, CO, USA
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I was driving down the Massachusetts Turnpike with my 2 year old grandson and I experienced a power loss in the car. I immediately pulled over and opened the hood to find a fire starting in the engine compartment. I got my grandson out of the car and within minutes it was engulfed in flames. This in my opinion is a direct result of the BMW recall 21V-907 and I am really shocked drivers falling under this recall are still driving these vehicles. Action needs to happen before serious injury or death occurs.
Exhaust smell from engine bay area comes into car since I bought the car. I reported this problem to the dealer and no solution was found. EGR cooler was not replaced even though I get the recall since 2018 and it states that the exhaust smell could possibly comes from EGR. Problem needs to be addressed by BMW since I use this car to drive my infant. Please advise!
the left brake lamp continues to come on after changing the brake lamp and checking sensor - I dont know if the light is out or its another issue the brake lamp has been working fine, the warning is incorrect Also, the added safety features installed in the car and paid 1000's extra for no longer work due 3g phase out, Bmw claimed drivers can use their phones but they will not retro fit the cars to get safety features back, they chose specific vins of this model to re-enable but not all"?" The car has no space within drivers sight to mount phones for directions/navigation and any voice activation /handfree usage iis disabled along with crash notificatiions/stolen vehicle recovery. BMW made crashes far more likely in the vehicle and far more vulnerable to be stolen! BMW service dept advised to use a cell phone to get some of the lost services back which is illegal and very dangerous to do so.
I went to park my mom's car. Tapped the brakes, moved up a little, tapped the brakes again-the brakes gave out and the car lunged forward at a high speed. The only reason I stopped was because a metal fence stopped me. Earlier in the day the car switched modes by itself from Sport to Economy. This is the 2nd time this has happened in this car. The first time my mom was parking in her driveway and the brakes gave out and the car lunged into her garage. This car is not safe.
Inside door latches frequently do not open the locked doors - must use power door unlock first. This creates an unsafe situation if door needs to be unlocked quickly, under restricted mobility or if power is out following an accident or sustained sitting in car that is not running and cannot be re-started. There are two existing complaints about this issue related to this exact model and widely documented online. Since the door latch actuator on this model is shared with other models for this and many other years of similar models BMW should replace the affected actuators as a recall.
UNKNOWN- NOT SAFETY RELATED ISSUE: VEHICLE CAN NO LONGER PROVIDE NAVIGATION RELATED FEATURES REASON: BMW NORTH AMERICA DECLINED TO UPGARE CELLULAR 3G COMMUNICATION CAPABILITY TO 4G (SIM CARD INTERFACE) REASON: NORTH AMERICAN CELLULAR NETWORKS ARE DISCONTINUING THEIR 3G NETWORKS AND AND ARE UPGRADING TO 4G NETWORKS. MANY CANY MANUFACTURERS PROVIDE VEHICLE RELATED FEATURES THAT REQUIRE THE VEHICLE TO COMMUNICATE VIA THE CELLULAR NETWORKS. IMPACT:CERTAIN BMW VECHICLES SOLD WITH MANUFATURER PURCHASED FEATURES FOR NAVIGATION WITH THE LIVE TRAFFIC CAPABILITY SOLD ON A SUBSRIPTION BASIS AFTER THE INTIAL WARRANTY PERIOD STOPPED FUNCTIONING BMW CUSTOMER INTERACTION RELATED INFO: - Attempted to use the live traffic info and contacted BMW customer service - Response was that this feature is no loger available because it uses 3G and 3G is being discontinued. I was directed to the local Dealer for upgrade - Local Delar confirmed that do not have information for this upgrade and directed me back to BMW customer support - I contacted BMW customer service and they confirmed that this feature operates on 3G and no longer available Connected Drive installed on the vehicle CUSTOMER CONCERN: I do expect a car manufacurer that sells vehicles with cellular dependent features to conform to the latest cellular communication standard in North America and issue a recall to upgrade 3G dependent vehicles with certain sold capabilities that stopped operating due to the 3G to 4G transition in North America
While driving on the highway, a loud bang was heard and broken glass was seen falling over the rear windshield. After pulling over, it was found that the sunroof had exploded, with a large hole in the middle and glass around it protruding upwards.
I was driving this vehicle over the weekend, the car stops on the road abruptly. The car slows down and automatically switches the gear to neutral and comes to a halt on the middle of the road. The car's dashboard indicated a warning "chassis stabilization" error. I was able to restart the car again and was able to proceed maybe 2 miles and this time, it stopped at the middle of the road again. This time there was traffic behind me, I was really frightened since there was traffic behind me! it was a very narrow miss! I am having the car towed to a BMW dealer to inspect it. I also reported this incident to BMW Consumer Affairs, I was asked to contact the dealer to check the vehicle out.
When turning left or right, the power to the wheels is not engaged. However, when the tire is straight, the power engages. This action prevents you from driving normally. To drive, you have to straighten out the wheel straight. Then as you increase velocity, you make your turn. Can be very unsafe as you are driving if this happens (breaks) on the road.
Blower motor which controls air flow for heating and A/C system, the connection between the wiring and the blower motor is deteriorated, this is leading the blower to only blow hot air at all times even when the A/C is on also might be overheating the car. Please look into this matter
My vehicle currently has an egr problem but for some reason isn't covered under the recall... sometimes my front passenger door will not open! like at all! I will have to hit the unlock button multiple times before I can open the door. My def was filled with the correct fluid at the appropriate time about 1K miles ago. Suddenly as I'm driving down the road a light appeared that says incorrect fluid added no start after xxx miles. Now vehicle will no longer start. After searching the web others have had this issue connected to nox sensor. Taking to shop hopefully covered since nox sensor was just replaced from a recall.
Car has gone thru numerous service calls for coolant leak, pressure testing & burnt oil smell & vapor fume coming inside the cab when engine reaches the operating temperature!! makes the car not drivable!! after oil filter housing, cylinder cover & gasket change, there is still a visible burnt oil smoke coming from rear & sides of the engine area, best seen under a flash light after dusk! this is been going on since June 2018 & presently car is in the shop for repair again!!
A D V E R T I S E M E N T S
- Seattle, WA, USA