This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a recall letter dated December 2018 stating that my car is being recalled for the exhaust gas recirculation cooler. It states that the egr cooler could develop an internal leak. The cooling fluid could mix with the diesel engine soot & may result in smoldering particles. The particles could come in contact with the engine intake manifold and create small holes increasing the risk of a fire. The letter states that there is no remedy available yet. I called BMW corporate on 1/3/19 after I received the letter & they said there's nothing they could do. They recommended I call around to different BMW dealers & see if they have a plan put in place for this recall. They said since the dealers are privately owned, they cant make them do anything about the recall. I called freehold BMW & Edison BMW & they said there's nothing that can be done & that I need to wait for the parts to be available. I travel 45-60 mins each way back & forth to work on the NJ turnpike so since receipt of this letter, I've been taking my wife's car, which is a lease, in fear of my car catching fire. I'm making payments on a car that neither myself nor my wife feel safe driving & I don't think it's fair. I'm forced to leave my pregnant wife & our 3 year old daughter home without a safe vehicle to drive. I called the NHTSA on 1/3/19 & spoke to beau. I explained the situation. He took down all of the information & gave me a reference number. Ref# 159562. He advised that if BMW doesn't offer me a resolution in a timely manner, to file a complaint. Although I received the letter in December 2018, when I checked the website provided on the letter (safercar.gov), the recall was issued on October 25, 2018. Please advise what my next step to resolving this matter should be. Thank you for your time.
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA campaign number: 18V755000 (engine and engine cooling). The contact called herb chambers BMW of sudbury at 508-903-5300 (located at 128 boston post rd, sudbury, MA 01776) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 BMW 328D. While driving 70 mph, the vehicle lost power without warning. The vehicle was coasted to the side of the road and shut off completely. The vehicle was towed to BMW of san antonio (located at 15507 I-10, san antonio, tx 78249) where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall and they would only assist if a BMW dealer repaired the vehicle. The vehicle was not repaired. The failure mileage was 48,300.
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA campaign number: 18V755000 (engine and engine cooling). The contact called coggin BMW of treasure coast at 772-410-5155 (located at 4429 South us 1 highway, fort pierce, fl 34982) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Fault in airbag on screen, comes on and off. Started around 61,513 miles. Exact message "fault in airbag, belt rensioner or belt-force limiter. Few days later, check engine comes on, along with high RPM's, while struggling to accelerate. 12/10/2018 engine is extremely loud and dropping off at dealer. Also back tail lights have moisture, back passenger was replaced a year ago. Driver side now needs replacing.
- Halifax, MA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA campaign number: 18V755000 (engine and engine cooling). While driving at an unknown speed, the coolant indicator illuminated and the vehicle made strange noises. The contact called irvine BMW at 949-523-3960 (located at 9881 research dr, irvine, ca 92618) and was informed that the parts were not available for the recall repair; however, the technician recommended a diagnostic test. The vehicle was not diagnosed. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The vehicle was not repaired. The failure mileage was 111,000. VIN tool confirms parts not available.
Egr valve on 2014 328D BMW : engine light has gone on repeatedly after each engine repair. Reported engine coolant had to be refilled before first repair. First repair consisted of 2 sensors for nox and 1 filtered air pipe. Engine light on again and found hole in melted intake manifold which was replaced. Engine light reappeared again. Owner suspects egr cooler leaking internally mixing with diesel engine soot. Told this to service tech at BMW of ocala and reported also to BMW of North America. Looking to be reimbursed for past faulty engine repairs and asking for recall on vehicle for this engine failure with potential for death and fire hazards. Engine fault on screen message said" drive moderately. Maximum drive train output not available. Consult service center"( which I did and still has not fixed it properly).
Egr valve failure while on highway traveling at highway speed. No indication on vehicle monitoring system that something was wrong. Failure cause significant damage to throttle body, air sensor, intake system due to high temperature gases being ingested into engine. Damage included melted plastic (fire) on the intake system. Repair ticket and record for damage and parts replaced is on record at mt. Laurel, BMW in mt. Laurel, NJ. Issue happened at 101,200 miles, 1000 mile over warrantee.
While driving at 65 mph or so the vehicle's on-board message center read "drive-train malfunction". I pressed on the accelerator and there was no response. The vehicle was loosing momentum quite quickly which required me to swiftly, but safely to pull over to the roadway edge. This is the third time the issue has presented itself. The first time was a few months from purchasing the vehicle. The dealer found metal shavings in the fuel lines. They replaced the entire fuel system and sent me off. A few months later I took the vehicle in for service I.e. oil change, inspection, etc. While inspecting my car they again found metal shavings in the fuel lines. They again replaced the entire fuel system and said it was fixed. Just this weekend September 30, 2018, I was driving my vehicle on the freeway and again the car went limp. No power, limited steering control, no response from accelerator. Essentially a catastrophic event because without power a vehicle is a rolling projectile. According to the dealership the vehicle once again has metal shavings in the fuel system. Total count for replacing fuel system (3).
Egr valve locked open, as sediment accumulated in the vacuum line from the leaking of anti-freeze into the valve. Manifold developed holes, as the egr overheated due the valve locking open. The smell of anti-freeze and diesel filled the car as smoke started coming from the engine, while I was driving on the freeway. Had to have the manifold replaced, as the manifold had four holes in it, and the egr valve vacuum line had to be cleared. Reported the issue to kuni BMW, who never reported the issue and warned me to not drive the car in the condition that it was in before the repair. Kuni also said that they had never heard of an egr valve issue and anti-freeze causing sediment to plug the vacuum line. This is the same issue that BMW has had to issue a recall for 2015-2017 models in europe and S. Korea. Kuni BMW knew of the recalls in S. Korea and europe when they talked to me. I am reporting this to ntsb, as BMW na told me that they had only made a informal report to ntsb, and they felt it was not a major issue. My car almost caught on fire and burned, while my pregnant wife and daughter were riding with me, but kuni refused to report it and BMW didn't consider it a big issue. Sad. Bavarian autoworks in vancouver, wa did the repair work. Recall should be extended to the 2014 models. As of today, I have reached out to the local news anchor on fox 12, as she also has a 2014 BMW diesel.
While driving, message displayed "drivetrain malfunction, drive cautiously" car lost power, but I made it to shoulder. While calling for help, I noticed thick grey smoke filling the car. I exited vehicle then noticed flames coming from under the hood on the drivers side. Car completely burned
Without any warning, the vehicle lost power suddenly/ abruptly stopped on a busy city street. The vehicle almost get slammed into by other vehicles traveling behind it. This was potentially a cause for a fatal accident. BMW dealership informed that the cause was the sudden failure of the fuel pump. Vehicle is at 39,900 miles, & is cover by BMW certified pre-owned warranty.
Car stalled on the freeway. Drivetrain malfunction error appeared on the car's info displayed and then the car stopped completely. It would not start after several attempts. My life was in danger since my car lost power in the middle of the freeway at night. Gas tank was above one quarter.
11.3.17 car caught on fire while driving. Total loss. Car lost power. Message was displayed "drivetrain malfunction, drive cautiously" pulled to side of highway, car was engulphed in flames within 5 minutes.
The contact owns a 2014 BMW 328D. While driving 50 mph and slowing down to make a turn, the vehicle suddenly lost all power and the check engine warning indicator illuminated. The vehicle was towed to steve thomas BMW Inc (411 E daily dr, camarillo, ca 93010 (805) 482-8878) where it was diagnosed that the high pressure fuel pump failed and released metal shavings into the fuel system and engine. The fuel system needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact researched online and found NHTSA campaign number: 15V189000 (fuel system, gasoline), but the VIN was not included. The failure mileage was approximately 50,000.
At 55K miles in April 2017, in fast lane of freeway, drive-train malfunction message displayed with service engine lights. Car lost power as I was fortunately able to change multiple lanes to shoulder as car lost complete power. BMW sos did not function. It took 3 tow drivers and 3 hours to manually override system to get car in neutral to safely put on truck. BMW advised they would have to jack car and remove transmission panel to manually put in 'drive' which was not an option on the narrow shoulder of I-10 in ca. Diagnostics revealed high pressure fuel pump failed and 'exploded' sending metal particles through entire fuel system. Dealer advised over $10K in parts however BMW covered under the 'ca emissions warranty.' Entire fuel system replaced (tank, lines, injectors and pump). Unsure if it is related to the ultimate failure of the pump but all injectors failed and replaced in 2016. 42,162 mi / September 8, 2016 engine light -faulty cyl 3fuel injector fault code 24bd00 'replaced #3 44,495 mi / October 13, 2016 engine light-fault code 24C000 - replaced injectors 1 and 2 & 4
This morning while driving the car on the freeway without warning the engine suddenly died. The car would not start. Luckily the traffic was slow and no one rear ended the car. The cops were there momentarily and help get the car to the shoulder. There is no police report as no accident resulted from the incident. The car is still under warranty and was towed to the dealership. A two year old car with less than 24000 miles on the clock should not put me and my family in a dangerous situation like this one. There must be a major design issue with some component that BMW has been ignoring to address for years going back to 2007. By the way this was not the first time the engine stall happened on this car. Almost a year or so ago the engine died just after I left my home to work. The car was fixed by BMW under warranty. The problem was due to failed catalytic converter sensors. That was odd to happen prematurely.
On several separate occasions car gets irregular idle at low speeds and the engine turns off. Normally happens while stopped, but once happened when I was performing a sharp and slow U-turn. Not safe. On online forums, I see that other people are having this issue too.
Vehicle shut down while driving. First time when only 3 to 4 months old on a highway with 55 mph speed limit in heavy traffic, would not engage gear, had to coast while on the highway with flashers on to reach a safe location. Was repaired at the time - supposedly computer chip problem. Has now occurred for a second time at 16 months old, on a local road with 45 mph speed limit, vehicle indicated a failure and would not run after pulling over to shoulder. Both incidents were dangerous situations in traffic. Indicator on vehicle stated engine or drive train failure of some sort.
A D V E R T I S E M E N T S
- Laurence Harbor, NJ, USA