This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear brakes cable holder is broken. This is a very common issue with this vehicle and appears to be a safety issue as the cables will hang and rub on the driveshaft. My service advisor, from BMW of Pembroke Pines, FL, Ramon Trull, also advised/ confirms the same. It's an inexpensive part, however, the cost to replace is exorbitant. If you search the web, you'll find many examples. I feel this should be covered under a recall. Please review and advise. Thank you!
I drove the car downhill very slowly. (Good weather, no rain or anything) The traffic light turned red and I tried to brake. However, the brake felt rock hard and the car was not slowing down. In the end I read-ended the car in front of me. No one was injured because I drove very slowly. But the car will probably be totaled.
I went to park my mom's car. Tapped the brakes, moved up a little, tapped the brakes again-the brakes gave out and the car lunged forward at a high speed. The only reason I stopped was because a metal fence stopped me. Earlier in the day the car switched modes by itself from Sport to Economy. This is the 2nd time this has happened in this car. The first time my mom was parking in her driveway and the brakes gave out and the car lunged into her garage. This car is not safe.
While approaching a stop light I noticed that it was much harder to stop than expected. As I let up on the brake a little I started accelerating towards the car in front of me. I reapplied the brakes much hard and was able to stop the vehicle but I could tell that I was fighting the engine. I put the car into park and the engine raced up to about 4.5k. I then just hit the off button and put my hazards on. After a few seconds, I turned the car back on and the engine behaved as expected. I drove off without incident.
On Feb 20, 2020, I took my car to BMW dealership because I had a left rear signal and brake malfunction. I was given an estimate of approximately $600. Based upon my understanding of this issue, this is a manufacturer issue. The circuit board, connector, and wiring must be replaced. After further research, I found that there have been two recalls for this very same issue, but for older model BMW's. please reference 13V407000 and 17V6766000. BMW also issued a service bulletin to fix this issue. Please reference sib63-0611. Also reference 11V-438 campaign. It is apparent that BMW's are still being produced with the ground wiring issue. If you visit bimmerfest, you will see how many BMW's from 2010- 2014 are still being effected by this issue. If older models were recalled for this issue, newer ones with the same issue should also be recalled, and fixed free of charge. I am currently driving a vehicle with a faulty left rear brake light, and left rear signal light which is a safety hazard. I am requesting that BMW pay for the repairs as this is a manufacturing problem, not operator error or wear and tear. Please reference the complaint filed on 3.3.20 11315965.
- Valencia, CA, USA
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Passenger front seat fasten seatbelt signals when I'm driving and no-one is in the front seat, I have to lock seatbelt to turn it off. It hasn't signal lately. Driver's door locks and won't unlock when I'm parked unless I use the remote but, not all of the time. Breaks squeaks only when I first exit the garage at home.
The symptoms are the same as those referenced in recall #13V454000& 14V627000 the braking power is lost unexpectedly resulting in increased vehicle stopping distance or no brakes as well when the pedal goes all the way to the floor. This has occurred on both local and highway driving especially when the pavement is wet.. this condition first happened in Oct of 2019 & continues today. I am an rn on the front line treating patients in the icu who have contracted the coronavirus(covid-19)and I can't afford to be accident from work due to an accident. I have had several instances where the brakes have failed. BMW stated my car is not on the recall list and refuses to repair it under the recall. Please advise what further action I can take as this is my only means of transportation.
When applying brakes there is a significant reduction of braking power. It is much worse when the brakes are wet(rain or snow). At times the pedal goes all the to the floor leaving the car unable to stop without the use of the emergency brake. Several times I was afraid I would be unable to stop & have an accident. I am a rn on the front line treating patients in the icu who have contracted the coronavirus (covid-19) and cannot afford to be away from my job. This condition first happened in Oct 2019 and continues today.
While driving car had multiple warning lights come on ie. Dynamic stability control and ABS warning lights. ABS and cruise control no longer worked. Took it to mechanic. He said the ABS control module failed. Mechanic said this is a known issue due to engineering.
Loss of power assist to braking twice while moving at low speed when approaching a stop. Unable to bring vehicle to full stop the first time as it was a downhill. Second time traveling on a slight upgrade which helped bring the vehicle to a stop. Brought to dealership for diagnosis and repair. They said that brake booster, one-way line, O-ring etc. Needed to be replaced due to oil contamination. While this model year is not specifically listed in recall 10V-446 it sounds like exactly the same problem. Was this recall expanded to the F30 platform" if not should it be"
I was hearing rattle sound from the chassis while driving on city street, took it the dealer and found out the park brake cable holder is broken and was hitting the the shaft. This will lead to grid the park brake cable into the drive shaft and cause accident. That piece should be recall and reinforce.
To avoid a head on collision, I was forced off road. When I moved out of the way I immediately applied the breaks which then took some time to respond as if it was blocked or as if I didnt press the pedal. By the time I felt some sort of stopping tension I was put into a pole. Airbags did not deploy.
Vehicle cruising at 70mph on the freeway when the car stalled out with no warning. It simply went into neutral and cut the engine, rendering the vehicle hard to control since power steering and braking were not working. The car broke down again without warning on a city surface street with a speed limit of 45mph. Independent mechanic diagnosed that the high pressure fuel pump imploded, sending metal throughout the entire fuel system. Again there was no warning and braking/steering were affected.
My 2014 surged automatically in a parking lot and the brakes failed repeatedly: It took me over the 4" cement parking lot stopper and into a wall! this was the only way the vehicle would stop! iwill say that just before I had backed out very slowly as I was in a parking lot. I hit somethig, put my foot on the brake, then put car in drive to pull a few feet back into the parking spot. I used very little gas, not necessary of course. BMW engineers examined it and found no error according to their three standard tests. I was told that their tests "may not record something, " "could not duplicate my concerns, " and that it would take "a more severe impact to record something." Nothing could be tested or recorded for speeds under 35 miles per hour. I got a concussion and the incident cost $ 17,000 (plus loss of car value). BMW did nothing for me so I am out of a BMW for good. I had just put the car in drive to pull back into the parking space I was in. In all fairness I did hit something, stopped, foot on brake put it in drive. There is no way it outght to have surged out of control or failed to stop. I was going less than 5 mph. BMW will do nothing for me except give me a courtesy discount on a different BMW once I've purchased it. Their dealers have offered me less than competitors. I won't buy another one. ## VIN passed ## BMW 328I2014 ##
My brake pedal pad came off of my brake when I went to stop behind someone causing me to get in an accident. I was traveling on a city street coming up to traffic that was starting to go at a traffic light that just turned green. I believe the rubber is too soft on the brake pedal pad and was not seated on the brake all the way due to me or a previous owner pulling the bottom left side off of the brake by lifting their foot up from resting it next to the brake. I have a photo of the pad from after the accident showing indentations on the bottom left of the pad from where the bottom left corner was pulled off the brake. When I went to slow down in traffic so the car in front of me could have time to speed up, the pad slipped off and caused me to hit the gas pedal and hit the car in front of me. My computer registers what happened five seconds prior to impact. It says that I was traveling at 21 mph (the speed limit is 35), then hit the gas and accelerated a little before impact, which is in my opinion proof that my foot slipped off the brake. The car in front of me was not stopped, they were accelerating from being stopped in traffic at a light, but traveling slower than me, which is why I was going 21 mph so close behind them, because I had approached the traffic after they already started moving. I contacted BMW and they inspected it and said there's nothing wrong with the pad and therefore will not be compensating me for the accident by taking responsibility and fixing my car. That made me feel as though they are not concerned with my personal safety. The driver and passenger of the vehicle I hit told my insurance they were both injured but I'm not sure if they are pursuing the injury claim.
I was driving 75 mph on the interstate which was the speed limit and I vividly remember having my cruise control set at that speed, plus or minus 2 mph. I was driving behind a pickup truck that was 8-10 seconds ahead of me. The pickup truck wasn't equipped with cruise control like my black 328I BMW was so they (a couple) were traveling slower than I was at that time. So as my vehicle approaches 4 seconds away from theirs traveling 75mph (+ or - 2 mph). They braked to change lanes from the lane we were traveling together to the other line since it was a two lane highway. They didn't slam their brakes, they lightly pressed them because a third vehicle they were waiting to pass in order to safely switch lanes and give me the right away. Quickly, I reacted by braking as well and I could feel a hydraulic lock in the brake pedal. Almost like I was trying to push down on cement and my pedal wasn't acting normal while breaking but only half breaking like it was fully applied when I was pressing firmly. I'm convinced that the vacuum pump that supplies brake power assistance may have been mechanically faulty and/or failing for reasons only a mechanic could understand. Now, I've been a driver for many years and this was my first BMW so I didn't know what to think of it. I bought it for a great deal at a pre-owned Chevy dealership that said it was ase certified by their mechanics prior to selling it to me. So why did this happen to me? I'm only 27 years old, with three children and I could have been seriously injured or worse. I'm very shaken up by the whole situation because the loss of breaking power provoked an unavoidable collision that makes me look like a reckless driver when just wanted the car to stop. It just appeared that I couldn't brake on time but in actuality, the car should have been recalled for this.
We were driving down a 35 mph rd..I slowly began to brake as we were approaching a stop light when the brakes did not hold, I hit the brake harder, the car began to buck forward, I hit the brake as hard as possible but the brakes failed to hold and only stopped when it hit the car in front of us. The police came and an accident report was made. I described the brake failure to the officer but they only seemed interested in writing up the accident report. We had the car towed to our body shop as we were afraid to drive in case the brakes failed again. Our insurance company was made aware of the accident and brake failure and a task force is looking into it. When we returned home we looked up the possible problem with brakes failing on the year and model of my car. We immediate found three articles listing my exact car having "restricted oil supply from the intake camshaft to the brake vacuum pump, which may cause the brake vacuum pump to fail, resulting in a loss of power brake assist." It also said in the article, bimmerfest, that BMW notified NHTSA of its intention to voluntarily recall more than 75,000 3 series cars due to a possible loss of power brake assist that could result in the vehicles failing to stop. A mandatory recall was never issued and so this problem still exists. This is exactly what occurred when trying to stop our car. We have reported the problem to our insurance co and BMW corporate. We are awaiting an answer and solution regarding our brake issue and hope BMW will finally realize there is a major problem and will address it properly. As of now I will not drive my 2014 328I xdrive sedan until I am comfortable that BMW corrects the issue to my satisfaction and safety.
The contact owns a 2014 BMW 328I. The contact stated that the brake drum was rusted without warning. The vehicle was taken to a dealer, but nothing could be done. The manufacturer was made aware of the failure and referred the contact back to the dealer. The failure was not remedied. The failure mileage was approximately 17,000.
I was driving my 2014 BMW 328I xdrive, slowing from ~30mph into an intersection for a left hand turn in a residential/shopping area. Upon applying the brakes, the brake pedal moved but the car didn't slow. I then smashed the brake pedal to the floor, still the car didn't slow. I continued holding the brake pedal and the car shook violently finally started slowing. Once slow enough to make the turn, I coasted through the intersection and stopped on the shoulder. Going through the turn and the intersection, I was behind a dump truck. The issue brought me within inches of slamming into the back of the truck, but luckily the truck turned in time for me not to hit it. Once my car was stopped on the shoulder, I called the BMW dealership that I had just left and was advised to hit the sos button and have my car towed to them. The service advisor (sa) ran diagnostics & took the car on several test drives. He said that nothing pinged on the diagnostics reading and he couldn't replicate the problem, so my car would be returned to me. I continued researching the problem and found an article which describes the symptoms that my car had: www.autoblog.com/2013/09/28/BMW-3-series-5-series-X1-X3-Z4-brake-recall/ and sent it to my sa to look into. The sa told me that my account of what happened to me fit the description of recall, but since my car was built in 09/13 it was 1 month outside of the recall range, and no preventative work could be done until a recall is issued. My car was returned to me within 1 day of the incident. When inspecting my printed BMW service document, the customer service complaint is improperly listed as 'the car was vibrating braking and would not start' (start not stop). BMW assured me that the proper problem with stopping was recorded in the comments section of their database, but that they could not go in and alter the issue description.
I was driving on the local highway and attempted to stop on red light, the car stopped first and then unexpectely jumpped up, sliding forward and hit the front vehicle while brake pedal was fully pressed.
A D V E R T I S E M E N T S
- Davie, FL, USA