This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving along at approximately 35mph, my 2011 328I shut off. Due to my given relatively low speed and location (back road) I was able to pull the car safely to the shoulder. Once stopped, I attempted to start the engine. The car would start. Subsequently, the car was towed to the nearest BMW service facility. The BMW repair technician advised an internal fuel link cracked, thus the car had effectively run out of gas. The entire fuel tank and pump had to be replaced. A simple google search for "2011 BMW 328I swollen fuel pump" reveals others have had this issue as well. This is a serious safety concern as the car could have shut off and failed at any time. I could have been travelling at 65mph on the interstate, which may have caused an accident. I want to know if the replacement fuel tank and pump that BMW installed in my car address what is clearly an engineering and design fault, or am I at risk of this happening in the future as well? I've contacted BMW usa but have not received a response as of this submission.
A letter from BMW came in June 2014 stating that my vehicle is effected for important safety recall and that I would be notified when the parts become available to have it fixed. The recall was for vanos assembly bolts. The letter states that I may hear increased noise, check engine light may come on leading to reduced power leading to engine stall. I noticed on this website many people have had similar complaints and leading to steering wheel to lock and engine to shut off which can lead to injury and death of anyone on the roads. I have called my dealer as well BMW headquarters and both state that they have no idea when the parts will become available. So for now I have to drive a car with a safety recall and I can do nothing about it other than hope I don't cause an accident due to my car malfunctioning. This is criminal of BMW and needs to be addressed. I asked them if I could bring my car in and have a loaner instead till the parts become available but was turned down, unless I want to pay out of my own pocket. This needs to be addressed! thank you for protecting americans on the road!
The contact owns a 2011 BMW 328I. The contact stated that while driving 30 mph, there was an abnormal noise coming from the vehicle and it shook excessively. The contact mentioned that the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the housing bolt of the variable camshaft needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the problem. The approximate failure mileage was 101,000.
This vehicle was purchased Nov. 2011. Ever since, we've experienced the following: The mechanism/gear seems to want to shift to a faster gear when riding the brake at a lower speed to come to a stop, which in turn causes the car to surge forward. I had an accident due to this problem. I was injured and still suffering from the accident. BMW mechanics/engineer inspected the car but could not find the problem. Also, the car sags on the right side rear, which was seen and acknowledged by the BMW. They said that the sag is within BMW specs. This vehicle was purchased with only 3,684 miles. We were told that one of their wealthy clients leased it while waiting for his porch to arrive. We discovered later from the car fax that the vehicle had a prior owner and was purchased for commercial use. We feel that this vehicle came with a defect from the manufacturer. We continue to experience this problem with the vehicle, which we feel is a danger to us and the public. We've already had two accidents due to this problem; one by me and the other by my husband. We drive it with the awareness of its danger but are not always in a situation to control the vehicle with it surges forward. Thank you for your assistance in this matter.
The contact owns a 2011 BMW 328I. The contact stated that while driving approximately 40 mph, the vehicle would not accelerate. The contact continued depressing the accelerator pedal until the vehicle responded. The vehicle was taken to the dealer for diagnosis where the technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 49,500.
- Bristow, VA, USA
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The contact owns a 2011 BMW 328I. The contact stated that after shifting into park, the vehicle suddenly began to move as if the contact had not secured the vehicle in park. The vehicle was taken to the dealer where the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The current and the failure mileages were 8,000.
1.) vehicle had very rough idle while idling in neutral at stop light (0 mph). Tachometer was fluctuating rapidly between 500 and 900 RPM and the vehicle was shaking violently. Drove immediately to dealership, who found no fault codes and made no repairs. Vehicle drove normally afterwards. Odometer approximately 100 miles. 2.) vehicle stalled while idling in neutral at a stop light (0 mph). Engine died with no shudder or any abnormal noises. Vehicle restarted immediately and drove normally afterwards. Odometer approximately 800 miles. 3.) vehicle stalled again while idling in neutral at a stop light (0 mph). Again, it restarted immediately and drove normally afterwards. Brought vehicle to dealership, who found no fault codes and made no repairs. Odometer approximately 1500 miles. 4.) vehicle stalled again while driving at 10 mph in 2nd gear while the engine was cold. Restarted immediately and drove normally afterwards. Again, brought vehicle to dealership, who found no fault codes and made no repairs. Odometer approximately 2050 miles.
A D V E R T I S E M E N T S
- West Chester , PA, USA