This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In September 2014, I received an important safety recall from BMW usa. [recall campaign no. 14V-428: Front passenger air bag]. according to the notice, the air bag supplier advised BMW that in the event of a crash necessitating deployment of the front passenger air bag, excessive internal pressure could cause rupturing of the air bag inflator, resulting in metal fragments striking and potentially seriously injuring the front passenger or other passengers. Unbelievably, BMW stated it did not have the parts to fix it. However, I would be notified "as soon as parts become available." After hearing nothing from BMW, in February 2015 I contacted my dealer, san diego BMW, who said I needed to be on a list so they could call when parts became available. I gave the information and again waited. It is now April 24, 2015. I have heard nothing more from BMW and san diego BMW. I wrote to BMW at the email address provided last month and of course, got no response. This is a safety issue that should not involve 8 months of waiting. Recently, my mother in law died from just this situation [not involved in this recall]. I find it hard to believe that a car company can be required to recall a car for a safety item and then do nothing about it. Please advise me as to what can be done to get this fixed in a timely manner. Thank you.
The contact owns a 2005 BMW 325ci. The contact received notification of NHTSA campaign number: 14V428000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure...updated 05/19/15 updated 7/6/2015
The contact owns a 2005 BMW 325I. The contact received notification of NHTSA campaign number: 14V428000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I had an appointment to have my passenger air bag replaced, as per the recall, on November 28, 2014. I get there at my scheduled time and was told they ran out of air bags and it couldn't be replaced. I was told that 18,000 air bags have been ordered. I requested to be put back on the list and haven't heard nothing. I would like the air bag replaced.
The contact owns a 2005 BMW 325I. The contact stated that the recall notice for NHTSA campaign number 14V428000 (air bag) was received in September 2014 and campaign number 14V348000 (air bags) was received in November 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The contact had not experience the failure.
- Palmetto Bay, FL, USA
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II received a safety recall letter from BMW stating that the passenger side air bag is being recalled, but they have done nothing to rectify this colossal dangerous problem.
The contact owns a 2005 BMW 325ci. The contact stated that the recall notice for NHTSA campaign number: 14V348000 (air bags) was received in November of 2014. The vehicle was serviced under the recall remedy but after the repairs, the middle section of the steering wheel that houses the air bag was bulging and protruding. The vehicle was taken back to the dealer who diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 69,000. The issue was resolved. Updated 03/17/15
BMW recalled this car for the airbag many moths ago. BMW advised us the air bag replacement parts would be available by the end of December 2014. I have contacted BMW and they advised me they have no dates when they would be available. My local dealer states I am on a list and 40 people are in front of me and it can take in excess of three months to schedule the repair if they get the parts. BMW has been unresponsive and can not provide any information other than the parts are on back order.
The contact owns a 2005 BMW 325I. The contact received notification of NHTSA campaign number: 14V428000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Received front airbag recall notice in mid-September 2014 and was told I would be contacted about replacement. It has now been 4 months since notice and the car still has not been fixed and I have been without use of car for 4 months. This is unacceptable!
The contact owns a 2005 BMW 325xi. The contact received notification of NHTSA campaign number: 14V428000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 4/30/15
The contact owns a 2005 BMW 325ci. The contact received notification of NHTSA campaign number: 14V428000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 03/10/15 updated 6/18/2015
The contact owns a 2005 BMW 325xi. The contact stated that the dealer confirmed that the driver side air bag was the same exact air bag used in the recall under NHTSA campaign number: 14V428000 (air bags) could possibly have occurred with the drivers side air bag, which was inadvertent deployment. The manufacturer was notified of the issue. The contact did not experience a failure.
The contact owns a 2005 BMW 325ci. The contact received a notification of NHTSA campaign number: 14V428000 (air bags) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 BMW 325. The contact received a notification for recall NHTSA campaign number: 14V428000 (airbags). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Updated 1/21/15 updated 01/26/15
I am writing you to tell you that I have a vehicle affected by the air bag recall - twice I have scheduled for replacement, twice the dealership has called me on the morning of the appointment to say the parts are not in stock. They are not apologetic, nor concerned for the urgency of this situation. I travel a very difficult route into the city - during rush hour - and have asked them to at least disconnect the bag for the passenger side. They refuse to do so. This evening the news reported that even drivers side airbags are being recalled. Why is this taking so long" do deaths and injuries have to top the hundred mark for car manufacturers and their representatives to get into high gear over this" the occasional news report just isn;T doing it -car dealers and manufacturers are responding in a very slow and seemingly unconcerned fashion. At least my BMW dealer is. Some help would be deeply appreciated.
The contact owns a 2005 BMW 325 ic. The contact received a notification for NHTSA campaign id number: 14V428000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2005 BMW 325xi. The contact received a notification for NHTSA campaign id number: 14V428000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to specify when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2005 BMW 325ci. The contact received a notice for NHTSA campaign id number: 14V428000 (air bags). However, the part needed was unavailable to perform the repair. The manufacturer was notified of delay. The contact had not experience the failure.
After 4 weeks of receiving recall notice and many calls to BMW North America they tell me there are no parts available and they don't know when they might be available. They also told me this is a "voluntary recall" and implied that they are in no hurry to satisfy customers! they have also warned me several times not to drive with a passenger in the front seat!
A D V E R T I S E M E N T S
- Chula Vista, CA, USA