This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2001 BMW 325ci, passenger side fuel tank strap failure at front weld site causing fuel tank to hang from the under body only several inches off the ground. The rear fuel tank strap remained bolted down so strap remained attached to the vehicle, dragging on the road surface causing a loud metallic popping and scratching sound while the vehicle was in motion thus alerting driver. The failure spontaneously occurred while driving on residential roadway without any obvious collision from debris, signs of external damage or excessive rust. The front weld site at the undercarriage appeared to be torn or sheared off. Old part was not available and the strap had to be repaired by welding to a different point of the undercarriage.
The engine of my car shut off, and upon being towed to the dealer, they got back to me to say that the engine failed as a result of drivers error from a downshift from 4th to 2nd. The dealer said that this was identified by the car's computer system. However, after talking to many mechanics, I have been instructed that this problem could never have been identified by a car's computer, and this was just an out for the manufacturer and dealer. I am not satisfied with their answer, and am looking for a way to protest their decision. For right now, I was stuck paying for the total bill which exceeded $6000.
I am writing with regards to file# 0304924 a complaint with BMW North America. As you received copies of all BMW's communications with me you are aware that a final repair attempt letter was sent to me. I would like to make you aware that on 10-09-03I came out of my office and my front floorboard was full of water again. I called BMW and they requested that I bring the car in on 10-10-03. I also called Mrs. Brandi dolfi at BMW North America and she is out of the office. This problem started well within the lemon law limits and I would like your help in resolving this issue. As a side note the car has been in the shop 4 other times for other structural problems since the last repair attempt in may of 2003. Any assistance you could give me in this matter would be greatly appreciated.
- Fayetteville, NC, USA
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- Playa Vista, CA, USA