My brakes failed. I was at a stoplight on a side street. With 3 other cars in front of me, the light turned green and I proceeded to step on the gas pedal. As I picked up speed, the cars in front of me started to brake as there were pedestrians and other traffic. I went to apply my brakes and the car did not slow down or stop. I vered to the right to avoid rear-ending the car in front of me and started to pump my brake pedal. It still was not slowing the car. I noticed the brake pedal felt hard as I tried to press it down. I applied the emergency brake as I moved off the road and onto the shoulder. I had the car towed to the dealership where I was told the vacuum pump failed. They did check the brake line, brake fluids and noted there were no leaks. The vacuum pump just failed with no warning. No indicator or warning light came on to warn me of any emergency or safety issue. This is in a 2008 BMW 328I with only 54000 miles.

- Novato , CA, USA

My name is ? and I'm having a serious problem getting my car fixed by the BMW dealership specifically the one located at Edison, NJ. I've also experienced the brakes not working (2) when the car has been driven in bad weather, I.e. snow and rain. Back in April (4/11/2013) BMW corporation a letter stating that if the above problem and other problems mentioned in there letter was evident, I needed to stop driving immediately and have the car serviced, which I did. Well the problem subsided for about a month then started up again (the problem is my car's dash board while driving will go completely or as you'll see in the attachment partially blank on me while I'm driving. When it goes completely blank the car shutters as if it wants to turn off). I wasn't able to make it back to the dealership until around 6/10/2013 to complain that the issue was still happening. On or around the 6/10/2013 date this same tech ran a diagnostic on my car (which I have the copy of). To make a very long story short I returned to the Edison location today 7/17/2013 and text the same attachment to [xxx] members of the BMW management/service team, to my amazement I was told they couldn't find a problem, even though management agreed that via the picture their was a problem. At this point what will it take to find the problem listed in the above attachment? death!!!!!!!...... there is a brake and electrical problem with my car. Just in case anyone wants to make the assumption that in some way I'm trying to get over, please review my payment history, I pay for my car in advance. This is ridiculous!!!! I'm fearful to drive in bad weather, and I'm fearful that in the mist of getting driving direction from my car's gps it's going to black out on me, leaving me in the middle of now-where. Thank god the times it has blanked out, I've been able to figure out where to go. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Perth Amboy, NJ, USA