Supersedes Technical Service Bulletin Group 00 number 11-27 dated June 14, 2011. If an R8 arrives and requires diagnosis or repair at a dealership that is neither an R8 Certified Dealer nor an R8 Service Point, the R8 Customer Relations Team must be contacted. At R8 Certified Dealers and R8 Service Points, prior authorization or a TAC ticket are not required for routine maintenance, PDI, or repairs for which a TSB applies. These procedures are mandatory until further notice. Warranty repairs without repair authorization via a Technical Assistance Center contact will not be reimbursed. Audi of America is requesting your cooperation in supplying us with technical information vital to the technical support of the Audi R8. This mandatory Repair Authorization will be active until further notice. Through our combined efforts and cooperation, we will be able to raise the level of Audi quality and overall customer satisfaction.
