7.8

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,739 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Audi Q7 fuel system problems

fuel system problem

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2017 Audi Q7 Owner Comments

problem #11

Jan 192024

Q7

  • miles

A D V E R T I S E M E N T S

I was driving on the freeway at 60 MPH when pushing on the gas pedal, the Audi Q7 2017 started to de-accelerate from 60 - 30 and then went lower. The gas pedal then locked while still on a lane on the freeway and luckily I was able to quickly move to the shoulder of the freeway. From there my car proceeded to not start and kept flashing low battery, telling me to put it into drive. I could not put it into drive to start the car. There were NO WARNINGS as the car lost speed on the freeway and a mechanic has determined it is the fuel pump. This was a very scary incident as my two young children and dog were in the car and if I hadn't been able to move to the side quickly, we would have been stopped in the middle of a busy city freeway. Additionally, it took a tow truck two hours to reach us. I keep my car well maintained with service.

- Issaquah, WA, USA

problem #10

Sep 142023

Q7

  • miles
Start/Stop system malfunction. The vehicle gave me this warning and the vehicle almost stopped completely in the interstate while doing 65mph. The warning disappeared after couple of times of turning the car back on, but it appeared once again. It looks that their are many complaints and a class act lawsuit on Audi about this problem but no recalls. It's dangerous and really mind blowing that nothing has been done on this issue.

- Virginia Beach , VA, USA

problem #9

May 212023

Q7

  • miles
On my way to drop my child off at school, I stopped to refuel my Audi Q7. Upon inserting the nozzle to refuel the car, gasoline immediately began jetting out of the fuel door before the auto-shutoff kicked in, covering myself as well as my vehicle. Thankfully, the hot exhaust did not ignite the liquid or fuel vapor potentially causing a deadly fire. Despite having no fuel remaining, I was able to take the vehicle to our local mechanic where they discovered a TSB denoting this specific issue. The TSB was initially released 04/28/2016 for Model Year 2017 Audi Q7s. It was subsequently updated to include Model Year 2018 Q7s as well. This is a documented factory safety defect that denotes if this issue is to occur, to replace the whole fuel tank. Further research shows that a valve inside the non-wear, non-serviceable fuel filler neck can become dislodged and nearly completely block the filler neck from accepting fuel. This can cause a potential safety issue as the result of this blockage, the vehicle as well as driver can become doused in gasoline before a pump's auto-shutoff can kick in due to the shallow depth of the fault. The problem is known and documented as being an issue nearly immediately after the Model Year 2017 Q7 line was released. There was no prior warning or indication that this could occur at any time filling the vehicle.

- Pleasant Valey, NY, USA

problem #8

Feb 012023

Q7

  • miles

A D V E R T I S E M E N T S

The fuel tank has a broken flap in the filler neck. Per the NHTSA ID # below, this issue is a known issue. My vehicle is experiencing this issue and will not allow me to put fuel into my car. I am unclear why the NHTSA feels that this is just a technical bulletin rather than a recall. Why should the consumer be subject to replacing a faulting known design by the manufacturer, Audi, in this case. I am now going to have to pay an extract few thousand to have this issue resolved. This is completely unfair to the consumer. NHTSA ID Number: 10150656 Manufacturer Communication Number: A201804 2044039-

- Danville, CA, USA

problem #7

Nov 102021

Q7

  • miles
Water pump is leaking coolant - Car was purchased brand new and all services performed on time and it has only 26K miles with no accident history - Audi has recalled multiple other models but this issue is also affecting the 2017 Q7 model which is not listed in the recall below: https://www.cnet.com/roadshow/news/audi-recall-a4-a5-a6-q5-defective-water-pumps/#:~:text=Audi%20A4%2C%20A5%2C%20A6%20and%20Q5%20models%20are%20all%20affected.&text=A%20potential%20fire%20in%20a, worldwide%20for%20coolant%20pump%20issues.&text=The%20other%20has%20moisture%20within, causing%20a%20potential%20short%2Dcircuit.

- Buffalo Grove, IL, USA

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problem #6

May 062019

Q7

  • 21,000 miles
On 5/6/2017, I called Audi dealer dch Audi oxnard, ca. 93036 reported the fuel rail recall. The service dept told me the parts would be in next week. I continued to inquire about it several more times. They said there were no parts and would call me when they came in. It has been over 5 months. The vehicle runs ok but my wife is afraid to drive or ride in it. My last call to them was Oct 2019. They said they would try to bump it up, but never called me back.

- Camarillo, CA, USA

problem #5

Feb 012019

Q7 6-cyl

  • miles

A D V E R T I S E M E N T S

The contact owns a 2017 Audi Q7. The contact received notification of NHTSA campaign number: 19V035000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Audi Wyoming valley (1470 pa-315 #3, wilkes-barre, pa 18702, (570) 714-6550) was contacted and confirmed that parts were not available and were on backorder. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated recall completed on 10/14/19. All is resolved.

- Shickshinny, PA, USA

problem #4

Feb 012019

Q7

  • 30,000 miles
I have received multiple letters from Audi concerning NHTSA recall 19V035. Each time I attempt to schedule the suggested repair, the dealer (Audi, orange park--jacksonville, fl) tells me parts are not yet available! when will Audi make parts available to dealers for this recall on the fuel rails?

- Valdosta, GA, USA

problem #3

Nov 012018

Q7

  • 5,000 miles
Our Q7 is less than a year old. I smell gas when I park the car even after a short drive of about 3 miles. The idi service had said that this was related to vacuum pump and fixed it last week. I still smell gas and I am concerned with safety. I saw previous models have been recalled due to potential fire due to gas leak and I am worried that this might be the case with 2018 models as well.

- Oak Park, CA, USA

problem #2

Mar 102017

Q7

  • 2,931 miles
Smell of gasoline when in the garage and it turned out to be a leaking fuel rail.

- Lincolnshire, IL, USA

problem #1

Mar 012017

Q7

  • 4,200 miles
While the vehicle was parked in the garage I noticed a strong smell of gasoline. When I brought it in for service they replaced the high pressure fuel pump that was leaking at the fitting.

- Lincolnshire, IL, USA

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