At 75K service I mentioned oil light kept coming on. AUDI dealer said car was sensitive and not to worry. Continued with regular service and oil changes but car needed continued oil and I added it. At 97,000 car started shaking and said engine malfunction call for service. I called. Audi secured a loaner and an appointment for December 13- a month and a half later. Said pistons and engine were covered in oil. Dealership could not figure out why. Dealership report stated engine is consuming abnormal amounts of oil- but stated engine was fine on inspection report. Also stated tire pressure was fine but when car was returned they were significantly low and needed air.

Dealership suggested a new engine would most likely be required but a consumption test would need to be completed first for a claim to go into Audi. The car is 7 years old and only 98,000. Did the consumption test. Had to drive an additional 63 miles. Got car back and they quoted me for 30K stating the car needs a new engine. They put a claim in with Audi to determine if they will stand by their product. When receiving the car back there were tools in the center console, no quote drafted going on two days, and 40 miles after they said they had topped off the oil and I left the Dealership the oil light went back on again while I was with my daughter driving in an unfamiliar area. I reached out and they avoided my question on if they had topped off the oil and said they submitted the claim to Audi.

I spent the extra for service, safety, and what I thought would be a reliable vehicle for my family. Now I have a car that needs a new engine that has not even made it past 100K. The Hyundai my sister bought from me has lasted 200K with little service. Shame on Audi. They need to stand by their product and help this family on a teachers salary who trusted them.

We purchased the Audi Q7 from Audi Fort Lauderdale in 2017. We also purchased the additional warranty coverage that included all wear items. As such, our car was serviced by Audi on the recommended intervals. The car frequently required the oil to be topped up between changes. This was also done by Audi and they claimed it was normal. Approximately 1000 miles and a few months out of warranty the engine experienced what was described to us as a catastrophic engine failure as the result of a BENT valve, requiring a new engine to be installed. The dealer advised that Audi would provide the engine, but I needed to pay approximately $6000.00 in labor.

I have done some research and it seems that catastrophic engine failure is not new to Audi. It also seemed that Audi did the right thing to provide the motor, Audi Fort Lauderdale did not hold up their end of the bargain and charged me for the labor. My next stop will be Audi USA as I don’t believe this is a good business practice .