This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.
recently on a number of occassions the car stopped because the pre-sense sensor went off prematurely. There were no cars within 500 feet of my car on all occassions. Now the Pre-Sense has completely turned off and will not turn back
The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.
I was trying to park my car in my office parking space, after right turn to parking space, I applied brake to stop, but the car suddenly accelerated and within few seconds it crashed into the office building. I was still applying brake when it accelerated and I could not do anything else. The fact that vehicle climbed two levels of curbs to hit the building shows that the acceleration was out of my control. And even vehicle's collision system did not kick in when car was climbed over the curb. Polic report #: 22-350-0239C Agency: SCCSO
Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.
- Naples, FL, USA
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While driving at a relatively low speed, approximately 30 mph, I approached a red light and proceeded to slow down. The brakes did not engage, so I continue to pump them but had to swerve into the right lane to avoid hitting the car in front of me. Fortunately, there wasn-??t a car in the right lane. It was raining but not heavily, although earlier we did go through heavy rain on the freeway. After this incident we still had to drive about 5 more miles to get to our destination. The brakes worked the rest of the way. I took the car to Audi to have them check it and they said they didn-??t find anything; however, this was certainly some sort of brake malfunction.
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209
When pressing the brake pedal at times you hear a metal clang sound like something hitting a tin can. This happens often but is not consistent. I have video evidence of this as well as have seen this item discussed in detail of Audi forums. Audi claims regardless of my evidence nothing can be done. My concern is it has to do something with the brake and to me is a saftey concern
Twice in 2019 my car slammed to a stop while backing up at 2-3 mph. I had not hit anything and no damage to car. There was nothing to hit, just a vacant area. Yesterday while driving forward at 35-40 mph on a main street with the closest oncoming car 1 block away my car slammed to a dead, wall slamming stop. If a car had been behind me there would have been an accident. I emphasize: This was a dead, no slow-down stop. I refused to drive it 50 miles to the dealer. The dealer has picked it up and told me the sensors were set too sensitive. If so, why did this not occur every time I drove? frankly, I am afraid I will be forced to drive this car for the next 3 months until my lease expires. The dealer will not give me a loaner. I think this is a very unsafe car. I have no confidence in the way this is being handled. For your interest, I was given a ride today in the 2019 sedan model. Unbelievably it slammed to a stop while backing out of my driveway.
Audi pre-sense braking fault; recall needed! 1- while moving forward on an empty, flat, 2-lane, Suburban road at approximately 35mph, the brakes suddenly activated, bring my vehicle to a near stop, with a loud, grinding sound. Terrifying. There were no objects or vehicles on the road, no glaring sunlight or other problems that could have caused this. April 15, 2020. 2- twice or more, in the few weeks or so prior to this event, while backing up into my garage, the vehicle suddenly stopped with a loud grinding sound. There were no objects, vehicles, glaring lights, or anything that would have caused the vehicle to brake this time vs. The hundreds of other times the same process had been completed. Between January 1, 2020, to present. Vehicle was approximately 1.5 years old and approximately 10,000 miles when these braking events happened. I believe the problem is caused by an error in the Audi pre-sense system, which causes the vehicle to brake to prevent a collision.
The contact owns a 2018 Audi Q5. While the vehicle was in a parking lot with the brake pedal depressed, the vehicle accelerated without warning and crashed into a stairway rail of an apartment building. There were no injuries and a police report was filed. The air bags did not deploy. The vehicle was towed to a body shop. The contact called Audi livermore (3400 las positas rd, livermore, ca 94551) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 9,000.
1.I had an accident at approximately 10:45 a.M. on Thursday, September 19, 2019 in the parking lot for the medical offices located at 2000 South mays street, round rock, Texas. 2.I parked in a space on the South side of the building, which is part of their property. 3.my normal habit is to place the car in 'park' when I stop in a parking spot. 4.since it was very warm, I left the motor running so I'd have air conditioning as I placed the sun screen over the windshield. 5.the sun shade is one piece and takes a lot of time and effort to properly install. 6.when I completed installing the sun shade, I noticed the car was moving backwards at less than 5 mph. 7.I tried repeatedly to stop the car by pressing on the brake and slamming on the brake. 8.what was happening made no sense to me; it was surreal. Why was the car moving backwards and why couldn't I stop the car? 9.the car stopped when it hit a parking lot light pole on my left rear and the left front of a Toyota on my right rear. 10.the car is equipped with every pre sense, driver assistance, and collision avoidance system Audi offers; however, all systems failed to detect or avoid the collision. 11.the accident was caused by some weird problem with my 2018 Audi Q5. There was nothing I could do in the time I had without the brakes working.
I have reported to sewickley Audi, my closest dealer, on several appointments that my brakes severly grind upon application. I would believe that the rotors are severly scorerd or warped. It happens upon first use every day, as well as a loud grinding upon every stop especially from highway speeds. I have been told there is nothing wrong with my brakes although I complained from my initial visit, my last inspection and recently brought it in specifically for that. The noise/ grinding is bad, but the lack of quality braking has me more concerned. I am going to take it to "midas muffler" or someone else to check. I believe other Q5 and cross linked Volkswagen have caliper problems and I believe my car does as well but they are unwilling to repair it under warranty to save cost.
Squealing brakes at slow speeds. Dealership able to replicate issue but unable to resolve adequately. They asking us to replace rotors and pads with several hundred dollar cost to us. Car is only 2 yrs old now. We bought cpo after car was used by dealer salesman for 6mo. Brakes have been squealing soon after we got the car.
On multiple occasions when driving the Audi Q5 the pre-sense engages inappropriately (no trigger) resulting in an immediate and harsh braking of the car to a complete stop. In traffic, this poses a significant risk of a crash resulting in damage and potential bodily injury. The Audi pre-sense is designed to stop a car from an imminent crash, however an apparent flaw in the technology engages the pre-sense without totally unnecessarily (no cross traffic, at least 10 feet from a bush or other object). Not only does the unexpected and unnecessary hard auto-braking add wear and tear to the brakes and suspension, it poses a real risk of an accident as other drivers do not expect the sudden and unnecessary braking. This happens intermittently without a pattern in dry and wet weather on a flat surface or an incline. Always occurs when in reverse.
The vehicle was stopped and I was intending to turn left at a signal light. When the signal changed for me to proceed I accelerated into my left turn when the car suddenly braked on its own and pulled me back into the seat. The Audi sense indicator came on being activated as if it sensed I was about to make impact with another vehicle. However, I was the first vehicle turning left and there were no other vehicles in front of me nor any other vehicles opposite of my lane of travel so there were no vehicles anywhere near my vicinity that should have triggered the Audi sense. There were no vehicles behind me also turning or I'm sure they would have rear-ended my vehicle given the severe braking action. The system initiated a severe braking action as if I was about to rear-end another vehicle. This occurred on June 14, 2018 at at approximately 10:30 am. Weather conditions were warm, dry and clear with no precipitation. I believe this was caused by a malfunction in the Audi sense causing the braking system to initiate.
My vehicle has a safety feature called Audi presence. My new vehicle Q5 prestige (less than 150 miles, just 6 days old) had malfunctioned with an unexpected automatic break on Jan 17th 2018 at around 7:29pm central time while on service road of highway 114 going towards West (straight road in motion) before reaching the intersection of freeport in irving, tx. There was nothing in the street that could be identified as an object that would cause a collision or any kind of accident. The sudden break really caused a mental shock to me. I was lucky to have no vehicle just behind me. I was driving at around 40 miles per hour. I have used collision avoidance technology for the last 3.5 years (Mercedes Benz, Subaru forester and the latest being Toyota corolla) and I am very familiar with the technology and never ran into such issues. I contacted Audi support and they mentioned it is not unusual and you should take it to dealer. I took the vehicle to dealer and they informed it happens all the time and Audi is very sensitive to this compared to other brands to be more safe. They were not even willing to check the vehicle and wanted me to come back if it happen again. They also told they have no way to figure out what happened. On my escalation one of the senior manager in sales told me he owns Audi and pre sense run into this issues but need not be worried.finally they ran an automated test and confirmed their report does not show any issues with the vehicle. I am driving the vehicle now but has the following concerns:1) Audi customer support not dealer is appears to be not trained how to handle safety issues when reported. 2) dealer did not register my reported issue. Their report provided did not capture what issue was reported. To me this is a bad practice. It is unclear if this was deliberate.I appreciate what NHTSA do.
A D V E R T I S E M E N T S
- Queensbury, NY, USA