This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The roof of my 2017 Audi Q5 is glass, and it makes a constant rattling noise while driving. I took it to the Audi service center to be serviced, and the sunroof frame along with all of the bolts were replaced in December 2019. As of today, the rattle is strongly present again. This issue is ongoing, and it is a major safety concern for me. The glass roof could literally shatter and result in a fatal injury. I filed a complaint with the BBB auto line, but I was told that an investigation couldn't be conducted because a two year deadline that I missed even though the vehicle has less than 15K miles on it. I have also requested a replacement vehicle from Audi, and my request was rejected. As of May 2020, the Audi service center manager facilitated another replacement request on my behalf.
- Chicago, IL, USA
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- Chicago, IL, USA