The contact called on behalf on her client who owned a 2017 Audi Q5. While driving at 10-15 mph, another vehicle was speeding through a red light and crashed into the front passenger side of the vehicle. No air bags deployed and no warning lights illuminated. The vehicle was totaled and towed to the tow yard. A police report was filed. The driver received medical attention on the scene of the crash due to a broken sternum along with other unknown injuries. The driver had an appointment to see a doctor for a follow up. A police report was filed. The dealer and manufacturer were not made aware of the failure. The failure mileage was 95,000.

- Andover, MA, USA

Takata recall. The contact owns a 2017 Audi Q5. The contact received notification of NHTSA campaign number: 18V082000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (williams auto world, 2845 E saginaw St, lansing, mi 48912, (517)-484-1341) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- East Lansing, MI, USA

We rear-ended a semi truck while driving on a highway as traffic began to slow. The entire front end of our vehicle was badly damaged. The airbags did not deploy and the pretensioners on the drivers seatbelt did not engage. The speed at which we were traveling is unknown but likely more than 15 miles per hour and less than 40 miles per hour. The driver looked away from the road briefly and rear-ended the truck ahead. We are extremely concerned that our airbags and seatbelt did not engage. The driver hit her head on the steering wheel and the passengers knees were jammed into the glove compartment.

- Washington, CT, USA