This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While in motion on a dark country road in vt, my 2015 Audi Q5 car with just 61,000 miles on it started to make a loud noise and became undrivable. The driver sat on the road and waited for roadside assistance and a tow truck to take the car to the nearest Audi dealer, which was 40 miles away. Several days later, Audi drained the oil in the engine and found metal shavings. No engine light went on at the time of breakdown, but it had gone on two times before the event as did the coolant light. When this happened, we took the car to Audi, where they wiped the dashboard code and sent us on our way. After learning of the fatal engine failure, I reached out to Audi to request they standby their engine even though the car was out of warranty. Audi responded with the following: Audi claims to have a policy that requires its owners only visit service at the Audi service center; I have yet to see this in writing. Audi also maintains the mann oil filter is not compatible with their cars, yet it is what they use in their service centers. Audi has used these factors to deny a claim requesting that they offset the cost of a new engine. Engines do not die at 61,000 miles. Had my son been on a highway driving at a faster speed, he could have been killed, but yet still, Audi executives continue to choose to ignore the issues that plague the Audi Q5.
The contact owns a 2015 Audi Q5. Afterthe vehicle underwent an oil change, the oil change warning indicator illuminated. The contact mentioned that the oil needed to be refilled every 1,000 miles. The vehicle was taken to fathers & sons Audi West springfield (434 memorial ave, West springfield, MA 01089, (413) 384-5229) where the oil consumption test showed how much oil was burned and that the pistons were damaged. The dealer stated that the piston and solenoid needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 89,456.
I have an Audi tdi that the diesel emissions recall was completed. I brought to the attention of my service advisor - dealer, that when the outside air temp is warm/hot and the vehicle is warmed up, there appears lag in the acceleration then suddenly there is a quick burst of speed where the vehicle catches up to the foot accelerator position. Lifting the foot off the accelerator aids in slowing down but I am concerned that if another family member gets in the car there might be a different understanding of what the vehicle is doing. The dealer service advisor did not note this condition on the list of complaints - things to fix at last service. He did state that all the VW-porshe-Audi diesel vehicles are dealing with similar issues and that I just needed to adjust my driving, there is no current resolution for the condition. I feel that there should be a better answer from VW-porshe-Audi to resolve this concern with the highly skilled engineers they employ!
After having done the epa & carb approved emissions modifications 2014-2016 3.0L tdi (generation 2 pc) emission recal 23V4, the car developed a lurch or hesitation between 30 and 40 mph. The service advisor at the dealer said there's nothing can be done. This is a safety concern because I'm afraid the car will eventually stop in the middle of the road, lose control or cause a crash.
- Anacortes, WA, USA
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My dealer performed recall the following: 80C5 2017-10-25 A-recall - auxiliary heater since then Audi has not provided the new part. It has been 6 months. I was told the replacement oil coolant pump was expected by the end of 2018.
The contact owns a 2015 Audi Q5. On several occasions, while driving, there was an abnormal burning odor coming from the front of the vehicle. The vehicle was not diagnosed or repaired. Crown Audi of clearwater (18940 us-19, clearwater, fl 33764, (888) 727-0742) was contacted and informed of the failure. The vehicle was included in NHTSA campaign number: 18V229000 (engine and engine cooling). The manufacturer was not notified of the failure. The approximate failure mileage was 39,999.
The contact owns a 2015 Audi Q5. The contact received notification of NHTSA campaign number: 18V229000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Audi richmond (12592 broadstreet rd, richmond, va 23233, (804) 273-8700) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Audi Q5. The contact received notification of NHTSA campaign number: 18V229000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Thelen Audi Volkswagen Mazda (1112 North euclid avenue, bay city, Michigan 48706, (989) 684-2980) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Audi Q5. The contact received notification of NHTSA campaign number: 18V229000 (engine and engine cooling); however, the part was not available to schedule the recall repair appointment within a reasonable time frame. The manufacturer sent the interim notice months ago, but had not sent the second notice, verifying that the parts were available. The manufacturer informed the contact not to park the vehicle in the garage while waiting for the repair part. The manufacturer did not have a timeframe for when the part would be supplied to the dealer (Audi of smithtown, 578 middle country rd, St james, NY 11780, (631) 979-6400). The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Audi Q5. The contact stated that NHTSA campaign number: 18V229000 (engine and engine cooling) exceeded a reasonable amount of time for repair. The dealer (Audi tysons corner, 8598 leesburg pike, vienna, va 22182) was contacted and stated that the parts were unavailable. The manufacturer had not been contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
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- Hartsdale, NY, USA