CarComplaints.com Notes: Consumer Reports said the 2012-14 Q5 ranks "very good" for reliability, and so far our numbers show it's hard to argue with that. Just know that you might have a tough time keeping the car straight on the highway.
Bought this car used with $58,700 miles, I am the third owner. Car was serviced per maintenance schedule before I bought and I continued with maintenance. My car now he 79,550 and a day ago, the engine wouldn’t turn over, brake was stiff as I inserted the key, radio came on and there was no specific icon showing trouble. I waited a few minutes before trying again, the engine turned over and I made it home where it stopped in the driveway. Speed was very underpowered as well. I tried the next to start and after two tries it started. I took it to have battery checked, it was 99.9%. Failed to start again, had it towed to dealer. Diagnosis was that the timing chain was loosen and needed replacement. I’m a 4 time Audi owner and never have I experienced having to replace a timing belt (which were in my previous cars) before 110,000 miles. In my experience, 79,000 is young for an Audi. Disappointed having to put $2,000 in this car so soon, may be my last one.
Update from May 29, 2020: I contacted Audi to report the issue, my vin was checked and no problems for this year reported! The advocate said she would research the repair with the dealer and to send my repair bill only to inform me that because it was out of warranty and had two previous owners, there was no way they could verify that the problem was Audi rather the driver habits! It’s definitely a malfunctioning parts issue that they don’t want to own. Please report the issue to Audi USA and maybe they will extend the repair to 2013 2.0 engine models. There was a Class action lawsuit on two previous year models for the same problem. I’m going to try to trade mine on a Lexus and be done with Audi. They don’t make them like they used to.
A D V E R T I S E M E N T S
Bought this car used with $58,700 miles, I am the third owner. Car was serviced per maintenance schedule before I bought and I continued with maintenance. My car now he 79,550 and a day ago, the engine wouldn’t turn over, brake was stiff as I inserted the key, radio came on and there was no specific icon showing trouble. I waited a few minutes before trying again, the engine turned over and I made it home where it stopped in the driveway. Speed was very underpowered as well. I tried the next to start and after two tries it started. I took it to have battery checked, it was 99.9%. Failed to start again, had it towed to dealer. Diagnosis was that the timing chain was loosen and needed replacement. I’m a 4 time Audi owner and never have I experienced having to replace a timing belt (which were in my previous cars) before 110,000 miles. In my experience, 79,000 is young for an Audi. Disappointed having to put $2,000 in this car so soon, may be my last one.
Update from May 29, 2020: I contacted Audi to report the issue, my vin was checked and no problems for this year reported! The advocate said she would research the repair with the dealer and to send my repair bill only to inform me that because it was out of warranty and had two previous owners, there was no way they could verify that the problem was Audi rather the driver habits! It’s definitely a malfunctioning parts issue that they don’t want to own. Please report the issue to Audi USA and maybe they will extend the repair to 2013 2.0 engine models. There was a Class action lawsuit on two previous year models for the same problem. I’m going to try to trade mine on a Lexus and be done with Audi. They don’t make them like they used to.
- Vickie W., Dayton, US