This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This 2012 Audi Q5 has an apparent bad passenger occupant sensor connection that could deactivate the vehicle's passenger-side airbags and increase the risk of injury or death in the event of a crash. It appears the problem specifically stems from a faulty connection between the passenger seat occupancy sensor and the seat heater wiring, which can cause the vehicle's computer to assume that there is no passenger present and defeat the airbag on that side. This system is typically meant to reduce the cost of repairs in a crash by not detonating unneeded airbags. Audi recently announced recall number 74E3 to fix other models with the same issue.
Takata recall. The contact owns a 2012 Audi Q5. The contact received notification of NHTSA campaign number: 18V082000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Audi shrewsbury at (508) 581-5800 (located at 780 boston turnpike, shrewsbury, MA 01545) and was informed that the part was not available. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. Parts distribution disconnect.
Tamara recall. My dealer, Audi of stratham nh keeps sending me cards to have the airbag replaced. I made an appointment a month ago and when I arrived was told they didn't have it. Made another appointment for today, 1/4/19, on the basis of being told that they had it in hand. When I called today they didn't. they blame it on Audi, say they are only the dealership. I must have received 15 or more notices from the dealership to have the airbag replaced. I have been driving an unsafe car for 2 years.
- Chester, NH, USA
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Takata recall. The contact owns a 2012 Audi Q5. The contact received notification of NHTSA campaign number: 18V082000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Thelen Audi Volkswagen Mazda (located at 1112 N euclid ave, bay city, mi 48706, (989) 684-2980) was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Problem was resolved
Takata airbags - the dealership near us that services our Audi vehicles will not perform the recall work service. They claim the steering wheel was changed. They quoted us a $2500 price to replace the steering wheel and then they can do the recall work. We bought the car used. We did not change the steering wheel. The steering wheel is an Audi S line steering wheel. The car is an S line as indicated on various parts throughout the car. I went to luxury haus where we bought the car and they went out of business. I contacted Audi of America and they could not explain the issue but closed our case with no written explanation. I spoke to the person handling my case and they could not explain it to me as they were not qualified. I asked to speak to a qualified person so I can at least understand what the problem is. I never received an explanation either written or verbal over the phone. We did not change the steering wheel. The steering wheel matches the make and model of the car. The steering wheel is an Audi product. We don't understand why we need to spend $2500 to get another same steering wheel in order to get this safety recall completed. I am scared to drive the car. It is 6 years old. The dealership told us we cannot trade the car in until we address the recall. I could not try to sell it privately knowing this safety problem exists and dumping this problem onto someone else. It seems very unfair.
Every time I call the Audi dealer nearest me which is mishawaka, in they never have any parts. I have been trying to get this fixed since October of 2017. It is a safety hazard.
Takata recall. The contact owns a 2012 Audi Q5. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (sun motor cars Audi-Porsche (356 woods dr., mechanicsburg, pa 17050, (717) 691-3333) was contacted. The manufacturer was notified of the issue. The VIN was not available. The contact had not experienced a failure.
I am a military service member assigned in stuttgart, germany. My vehicle was shipped here in December 2017, at that time there were no open recalls. Now my vehicle is affected by the takata airbag recall. Below is what I sent Audi of America as well as their response. Please assist in resolving this matter because Audi of usa did not provide a viable, safe solution. Thank you my vehicle is in stuttgart, germany and was shipped as part of my military work directed move in October 2017. This vehicle has an open takata airbag recall and yesterday I visited a local german dealership who informed me they would not assist with inspecting my car or replacing an airbag if needed. Could you please and urgently let me know how I can resolve this recall issue while my vehicle is in stuttgart, germany? I am very disappointed that a local dealership would not assist considering the risk posed to the driver and other drivers/pedestrians if this airbag issue is not resolved in a timely manner. I also have concerns continuing to drive the vehicle to work if there is an open recall item issued.
Takata recall. The contact owns a 2012 Audi Q5. The contact received notification of NHTSA campaign number: 18V082000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (Audi southampton, 51 montauk hwy, southampton, NY 11976, (631) 283-0888) and was informed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata inflators. I have been waiting for over 6 months for my vehicle to be fixed from the takata airbag issue. I was told again 4/17/2018 that the parts are not available. I do not feel safe driving this vehicle and want Audi to pay for a loaner vehicle until the parts are replaced and the vehicle is safe to drive. Please let me know what we can do to get these parts in and replaced.
Takata recall: We have now received 4 or 5 letters over the past 9 months informing us of the recall and telling us our life may be in danger and to contact our dealer immediately to have the airbag replaced. When I call our dealer (peabody, MA), they inform me they do not have the part and do not know when they will. When I contacted Audi usa they indicated it is NHTSA who determines which dealers get the parts and when. If you aren't supplying the parts, don't repeatedly require Audi to send me letters telling me my life may be in danger. It's a bit like the boy who cried wolf, I no longer believe you really mean my life is in danger, because if you did, you'd ensure the part is available to fix the problem. The 2 most recent letters are attached.
The contact owns a 2012 Audi Q5. The contact stated that NHTSA campaign number: 18V082000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in September of 2017. The contact spoke with Audi lynbrook (855 sunrise highway lynbrook, NY 11563, (516)-887-5300) several times and was informed that the parts were ordered and the contact would receive a call when they arrive. The manufacturer stated that the recall was no longer a high priority. The manufacturer instructed the contact to only communicate with the dealer regarding part availability and stated that the interim repair was no longer available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Audi Q5. The contact stated that the recall notice for NHTSA campaign number: 18V082000 (air bags) was received in March of 2017. After contacting the dealer (lynnbrook Audi in lynnbrook, NY), the contact was informed that the parts needed to repair the defect were not available. The contact was instructed to contact the manufacturer. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 Audi Q5. The contact received notification of NHTSA campaign number: 18V082000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called prestige imports (9201 w colfax ave, denver, co 80215) and was informed that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owned a 2012 Audi Q5. The contact stated that while driving at 55 mph, the driver became distracted and crashed onto another vehicle. The air bags did not deploy. A police report was filed and there were no injuries reported. The vehicle was deemed destroyed and towed. The manufacturer was not made aware of the failure. The failure mileage was 49,000. The VIN was not available.
Tacata air bag recall - safety recall 69N1... 2 years and counting the part is not available, Audi is doing nothing to help. I have small children, this is a ridiculous the part is not available.
A D V E R T I S E M E N T S
- Elgin, SC, USA