Turbos failed which caused the car to shut down in heavy traffic on an interstate.

- Waukee, IA, USA

As a resident of Oklahoma I purchased a 2016 Audi A8 from vroom in November 2019. I paid them 30,000 cash down to include $4025 in sales tax $73.75 dealer inventory tax $105.50 gov license and registration fees $11 cert of title fee $25 vehicle inspection fee $150 some random document fee related to registration all of which vroom has refused to comply with!!! it's going on nine months and I have not had any type of registration, license plate, temporary plate since January 2020 that's valid on the car that I purchased from this shady company! I signed all the contracts, sent then the VIN verification form and still nothing. Not even additional temporary plates until they get their crap together!! I've called them, emailed them and once they received my payment it's like I didn't exist. This is unacceptable and this company needs to be held responsible. I've been to my Oklahoma department of motor vehicles to see if they could help me file a complaint or do something give me a license plate since I've already paid for tax, title & reg but because the company is located in Texas they claim there is nothing that they can do. If I had a drivable car I might be able to drive down to a Texas dmv but because of vrooms poor business practices, theft and failure to comply with their own contracts I've been paying on a car that is useless to me. Please help me force this company to send me my plates and prosecute to the full extent of the law. ''- VIN [xxx] company failing to comply with contract & stealing consumer money: Vroom 12053 sw frwy stafford tx 77477 redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Moore, OK, USA