BRAND NEW 2021 A7e became COMPLETELY NON-OPERATIONAL after 2+ weeks of ownership and just over 800 miles on it. It had to be towed to a dealership and waited weeks for a part to come in from Germany. Imagine the excitement and joy of owning a new car like this to the wondering about Audi's build quality and reliability on this car for the rest of my ownership period… big time downer, time suck, frustration and inconvenience coupled with Audi Customer "Care" that was ANYTHING BUT CARING.
Where is the empathy for the people that pay $87k for a vehicle that completely fails right after you buy it and that you dreamed of owning? Instead a sincere apology, they use a lot of hollow words, but don't back them up by standing by their cars and doing the right thing. They felt repairing it under its standard warranty a reasonable remedy. That would be acceptable if something happened a year or two into my ownership, not 2 weeks!?!?!?
Thankfully, I had a dealer that was sympathetic and bought back the vehicle. You probably won't be so lucky and Audi will not help you whatsoever. Yes, I'm angry, but that is not the purpose of this posting. I am just hoping to spare others of what I went through with Audi, first with the horrible build quality and then with no one at Audi caring or thinking this was horrible and taking responsibility. Please, before buying an Audi, do yourself a favor and research them (and all of the VW brands, since that is who they are owned by). Audi of America has an F grade from the Better Business Bureau and don't forget VW had to pay millions of dollars in settlements for cheating on emissions standards results.
Yes, their cars look beautiful and can be fun to drive (when they work), but unless you are a glutton for punishment, don't think it won't happen to you. I NEVER thought in my wildest dreams something like this would happen and if it did I was confident a reputable company would assist me. Nothing could be further from the truth! IF only this was a bad dream. Also, you should be aware the issue was with a major hybrid component… this from a coming who is marketing about how great their electric cars are. Please don't be a victim of their smoke and mirrors marketing. I don't wish what they put me through on my worst enemy.
A D V E R T I S E M E N T S
BRAND NEW 2021 A7e became COMPLETELY NON-OPERATIONAL after 2+ weeks of ownership and just over 800 miles on it. It had to be towed to a dealership and waited weeks for a part to come in from Germany. Imagine the excitement and joy of owning a new car like this to the wondering about Audi's build quality and reliability on this car for the rest of my ownership period… big time downer, time suck, frustration and inconvenience coupled with Audi Customer "Care" that was ANYTHING BUT CARING.
Where is the empathy for the people that pay $87k for a vehicle that completely fails right after you buy it and that you dreamed of owning? Instead a sincere apology, they use a lot of hollow words, but don't back them up by standing by their cars and doing the right thing. They felt repairing it under its standard warranty a reasonable remedy. That would be acceptable if something happened a year or two into my ownership, not 2 weeks!?!?!?
Thankfully, I had a dealer that was sympathetic and bought back the vehicle. You probably won't be so lucky and Audi will not help you whatsoever. Yes, I'm angry, but that is not the purpose of this posting. I am just hoping to spare others of what I went through with Audi, first with the horrible build quality and then with no one at Audi caring or thinking this was horrible and taking responsibility. Please, before buying an Audi, do yourself a favor and research them (and all of the VW brands, since that is who they are owned by). Audi of America has an F grade from the Better Business Bureau and don't forget VW had to pay millions of dollars in settlements for cheating on emissions standards results.
Yes, their cars look beautiful and can be fun to drive (when they work), but unless you are a glutton for punishment, don't think it won't happen to you. I NEVER thought in my wildest dreams something like this would happen and if it did I was confident a reputable company would assist me. Nothing could be further from the truth! IF only this was a bad dream. Also, you should be aware the issue was with a major hybrid component… this from a coming who is marketing about how great their electric cars are. Please don't be a victim of their smoke and mirrors marketing. I don't wish what they put me through on my worst enemy.
- David K., Granada Hills, US