Hi all i would like to bring your attention this this issue, hopefully i can gain support to have this issue resolved. Hopefully someone that actually cares about the Audi brand and their promise of excellent after sales services contacts me. My details are on the Audi system
I bought the car brand new from Audi in November 2011
2. On the 3rd day I had a serious clutch shudder and was informed Audi where I have always taken my car, that is was due to my driving style
3. I took the car in 40 times to the dealer ship (as per my tracker records 0 )in total to have the clutch issue address , gearbox issue and oil consumption issue ,and kept getting told there was no issue, eventually after almost having numerous accidents due to the inability to put off from robots and standing starts, I went to Audi and offered to pay to have them remove my gearbox and clutch to find the issue at my own expense and only then did they drop the gearbox and clutch , only then did they pick-up I quote “that my clutch was worn.†. This statement does not make sense as I have been experiencing this since day 3 after receiving my brand new car and I believe the statement made that is was my drive style was a lie. This process took almost 4 years they informed me that my model does not actually have any sensors to pick up this issue, it is a manual. So I don’t know how they could tell me that no issue was found.
4. At 8000 km they change a major gear part in my gearbox and I was not informed of this nor was I allow to request a fix, replacement or repair. So clearly if a customer complains they simply ban you from the premises so they and then hope you will go away.
I have this in an office letter from Audi customer services, i have never in my life every heard of this happening to anyone.
Currently i still have a broken gearbox which was first reported to Audi in 2013 and excessive oil usage problems.
Therefore, I ask that someone with authority get involved as the customer service department refuses to supply me with management contact details and messages left for Customer server manager go unreturned
A D V E R T I S E M E N T S
Hi all i would like to bring your attention this this issue, hopefully i can gain support to have this issue resolved. Hopefully someone that actually cares about the Audi brand and their promise of excellent after sales services contacts me. My details are on the Audi system I bought the car brand new from Audi in November 2011 2. On the 3rd day I had a serious clutch shudder and was informed Audi where I have always taken my car, that is was due to my driving style 3. I took the car in 40 times to the dealer ship (as per my tracker records 0 )in total to have the clutch issue address , gearbox issue and oil consumption issue ,and kept getting told there was no issue, eventually after almost having numerous accidents due to the inability to put off from robots and standing starts, I went to Audi and offered to pay to have them remove my gearbox and clutch to find the issue at my own expense and only then did they drop the gearbox and clutch , only then did they pick-up I quote “that my clutch was worn.†. This statement does not make sense as I have been experiencing this since day 3 after receiving my brand new car and I believe the statement made that is was my drive style was a lie. This process took almost 4 years they informed me that my model does not actually have any sensors to pick up this issue, it is a manual. So I don’t know how they could tell me that no issue was found. 4. At 8000 km they change a major gear part in my gearbox and I was not informed of this nor was I allow to request a fix, replacement or repair. So clearly if a customer complains they simply ban you from the premises so they and then hope you will go away. I have this in an office letter from Audi customer services, i have never in my life every heard of this happening to anyone. Currently i still have a broken gearbox which was first reported to Audi in 2013 and excessive oil usage problems. Therefore, I ask that someone with authority get involved as the customer service department refuses to supply me with management contact details and messages left for Customer server manager go unreturned
- Peter S., Jhb, South Africa