This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Audi issued a technical service bulletin that I found on your website. This bulletin was regarding the exact parts the dealer (Audi) identified as being affected on my car (high pressure fuel pump, cam follower, and corresponding intake camshaft cam lobe). This bulletin (not a recall, but distributed internally to dealerships) clearly states that this is a widespread issue that affected all VIN ranges of specified Audi models from 2005-2007 that included mine. Audi extended drivetrain coverage on these vehicles to 10yr/120K mi. This issue causes a worsening loss of power upon accelerating (making driving at all speeds dangerous) and eventual engine failure if left alone. I am the 3rd owner of this car, so I did not receive the intended letter from Audi stating the specifics of this coverage extension. My vehicle is currently at ~110K miles at the time of this service (~4-5 days ago). Upon bringing this bulletin to the attention of Audi service manager, he did not ask me for the bulletin number or revision, he just denied covering it verbally saying the coverage was "10yr/120K mi, whichever came first" but would not send me a copy of the extension letter proving this. The cost of repairs related to this issue is ~$5,600. I opened a case with Audi of America. I provided the requested info, and was still not sent/emailed a copy of this letter, or proof that it was sent to the owner of the vehicle. I was told cases take up to a week to review (they would need me to provide service records for the vehicle, etc). I was called less than 24hrs later that the case was denied, before I provided any info or pled my case that a company with the slogan "truth in engineering" should stand behind an acknowledged engineering flaw. Repairs are ~1.5X the value of the car. I don't have the money to fix this and it creates an unsafe driving condition. Please help.
Audi usa has a know mechanical default with cam shaft and cam followers. As per my mechanic any damage to the cam shaft could be dangerous. Acknowledging this defect 6 years after production Audi extended the warranties for this parts to 10 years or 120,000 miles so that they are replaced at first indications of trouble rather then actual mechanical breakage which could be harmful. Audi only notified original owners of the vehicle on record. Since I had bought the are used I was not notified by Audi or my local dealership of the known issues with these parts and extended warranties on them. Without knowing about the warranty I had service done on the cam follower twice costing hundreds of dollars. Now the problem is the cam shaft which is going to cost about $4500 to repair. Even though my car has only 91000 miles (less than the 120000 miles required by Audi) it is over the 10 year period. I am somewhat dismayed that this was not escalated to be a safety recall by Audi so that all owners could have been notified and the part replaced in a timely fashion. I am in a quandary - pay $4500 in repairs which I cannot afford or risk driving with a part that could potentially have a mechanical breakdown that could cause an accident. I think Audi has been disingenuous 1. instead of issuing a recall they disguise it as an extended warranty. 2. they issue the warranty in stealth mode 6 years after manufacturer - no public release or widespread communication 3. they fail to notify owners like myself about 6 pending know issues some of which are critical. 4. when the customer contact them they are failing to honor their responsibility to fix it manufacturer should be held accountable for releasing an unsafe automotive part and then when a clear manufacturing defect is established not issuing a recall and failing to honor warranty claims on technicality.
The contact owns a 2006 Audi A4. While driving 40 mph, the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The failure was diagnosed as a failed fuel pump, a worn intake camshaft, and a faulty camshaft follower. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 140,000.
Car hesitated under acceleration at highway speeds resulting in total loss of power. Car continued to have acceleration and idling problems. Issues due to cam follower wearing prematurely causing major damage to high pressure fuel pump, intake and exhaust cams, damage to engine requiring total engine replacement.
A D V E R T I S E M E N T S
- Las Vegas, NV, USA