Our vehicle was purchased new a year and four months before the tires were considered completely "dry rotted" out by the Audi technician. The vehicle has 35, 737 miles on it, but it was all highway commuting driving. The TMPS never sparked an issue until the tires got down to 10 PSI only 10 miles before we were on our way to the dealership for this routine 30k maintenance appointment. The tech said that the TMPS would not show an issue because the faulty tires were all worn down with dry rot equally. So it was a 1: 2 punch of faulty tires with a terrible design to the TMPS. To make it worse, we were supposed to have the car in for this maintenance plan 3 weeks before, but Audi called to tell us they were canceling our appointment because they were double booked. In fact, the only reason this car was even able to be seen at this appointment on this day three weeks later was because our other Audi was scheduled for routine maintenance the day of this appointment and we asked to push back our other Audi so this one could be seen since it was too much of a delay. SO our safety kept being put at risk by a design flaw with the vehicle that did not show an issue when it should have, faulty tires given to us by Audi, and then a large delay in service we were supposed to receive (nd a delay in service on our other vehicle as well). Also they were unable to fix the other recall on the vehicle because Audi ran out of parts for it, so we are at risk still for that recall issue. It is unknown when they will address this. Also interestingly enough, we have maintenance and repair plans for everything on this vehicle, and of course, this just happened to be the one thing not covered conveniently. We submitted to Audi that this is unacceptable, and they refused to help us. The mechanic included a video of the damage to the tires that we will submit with this. The link for this is https://asr.autonation.com/1uPfbpuqWB We will also download it and submit it in case this link is delete

- Richmond Hill, GA, USA