In January 2020 my local Audi main dealer diagnosed a gearbox fault in my 2015 A3 and their subsequent stripping of the gearbox revealed a cracked crown wheel for the differential. The mechanic showed me the crack, which started and finished from two securing bolts, and opined it was a clear manufacturing defect and not wear and tear. My Audi main dealer, and Audi UK, disagreed even though the car was bought by me from new, had been serviced from new by my Audi main dealer, and had less that 30000 miles on the clock.
Audi UK latterly agreed to fund the parts costs, but declined the advice of the Audi main dealer to pay for a whole new gearbox even though this would have resulted in a far cheaper repair by avoiding the need to strip down and rebuild the gearbox. I was left to pay the far far higher labour costs, less a small goodwill discount from my main dealer. I have lost faith in Audi as a result of this episode.
A D V E R T I S E M E N T S
In January 2020 my local Audi main dealer diagnosed a gearbox fault in my 2015 A3 and their subsequent stripping of the gearbox revealed a cracked crown wheel for the differential. The mechanic showed me the crack, which started and finished from two securing bolts, and opined it was a clear manufacturing defect and not wear and tear. My Audi main dealer, and Audi UK, disagreed even though the car was bought by me from new, had been serviced from new by my Audi main dealer, and had less that 30000 miles on the clock.
Audi UK latterly agreed to fund the parts costs, but declined the advice of the Audi main dealer to pay for a whole new gearbox even though this would have resulted in a far cheaper repair by avoiding the need to strip down and rebuild the gearbox. I was left to pay the far far higher labour costs, less a small goodwill discount from my main dealer. I have lost faith in Audi as a result of this episode.
- Ian L., Wokingham, UK