The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Derwood, MD, USA

The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Park Ave Acura (247 W Passaic St, Maywood, NJ 07607); were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

- Hoboken, NJ, USA

In February 2024 I became aware of a recall impacting my 2021 Acura TLX. When I called Acura, I was told more information would become available-- I did not hear back. Then In April 2024 I took my vehicle in for servicing and asked my dealership Radley Acura if they could also repair the recall, and the dealership informed me they did not have a part nor an estimate as to when it would become available. In response, I called Acura corporate. They too did not have an update. Fast forward to September 18, 2024, I once again called the dealership and was told the same thing I was told earlier this year. No part available and no estimate as to when one will become available. I then called Acura corporate. Corporate Acura contacted the dealership on a threeway and asked the same question, and were told by the dealership they were waiting on corporate to make parts available. The threeway call signaled to me, that corporate Acura has not kept their own network of dealerships adequately informed, much less their customers. I then contacted Acura Customer Care and the representative informed me because my airbag light is not actively on, there is no available part nor an estimate as to when one will become available. Acura and Honda have known about this recall for at least 7 seven months and have failed to keep their consumers apprised of updates (leaving the onus on the vehicle owners) and more frustratingly, cannot manage to provide estimates as to when parts will become available. Given Acura's lack of timeliness in remedying the recall, I kindly request NHTSA look into their mishandling of this longstanding recall. Thank you for your consideration.

- Reston, VA, USA

The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

- Bettendorf, IA, USA

How Acura Lost my Business The fact that no one from Acura will take responsibility for the ongoing issues has reaffirmed that my long-term commitment to owning Acura-??s is over. Honda will only communicate via the phone and say "if the dealership can't fix it, neither can Honda." I decided, after months of difficulties with things not working correctly in my car, to trade it in. The last straw was when I looked up the Acura TLX Blue Book value; the car had a safety recall I knew nothing about from Acura. The passenger front seat airbag can deploy prematurely in an accident, and cause an injury. The professionals at the local Acura dealership cautioned me not to let passengers sit in the front seat; therefore the car was no longer usable for two people upfront. Acura can't fix the recall safety issue because there are no parts. This follows months of attempts to address other issues with the upgraded technology package not working correctly. Honda/Acura headquarters, and the Florida Attorney General, provide no written responses despite following the Lemon Law protocol. After owning my fifth Acura, a 2021 TLX, I recognized I could no longer count on the safety I-??d come to expect. My daughter had come out of totaling my first Acura, a TSX, without even a bruise or scratch more than twenty years ago. This had secured my loyalty to the brand, I had thought for life. [XXX] Lakewood Ranch, Florida [XXX] -cell [XXX] -landline [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bradenton, FL, USA