This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There are two outstanding recalls on my vehicle, and I have been unable to get scheduled for these repairs with Motorcars Acura in Bedford, Ohio. I have been told for almost a year, that I was on a waiting list, and that I should continue to call them for availability. I would like to know what type of resolution there will be going forward, if the dealer is unable to perform these repairs in a timely manner. I am starting to feel concern with driving my vehicle safely.
My engine is starting to make a knocking/ticking noise, related to this recall. Very unuasal for a car with 65K miles. My local Acura dealers continue to tell me their waiting on parts"?? Both recalls are almost 1 years old. How long should a consumer wait for a known manufacturers defect"
I received two recalls and multiple notices saying the parts are not available for the recall. Over 6 months later I receive a notice the parts are finally available. I tried to make an appointment with my local dealer and was told they will not repair unless the check engine light is on. If what happens in the recall (fire, crash or injury), how will I be able to get the check engine light to come on" I'm afraid to drive the car because I don't want to be stranded, plus I don't want the car to catch fire, cause a crash or be injured. Why isn't Honda/Acura making the parts to correct this problem and why is the dealer not complying with the recall notices I'm receiving" On the Acura recall website, when I enter my VPN, it notes to please take immediate action to have your vehicle repaired but the dealer won't do it! As I'm looking at the additional details below...it appears that a fire, crash or injury needs to happen. Unbelievable!
The car will stall. The auto start/stop does not turn the car back on. The car fails to start sometimes when trying to leave. We have almost been rear ended multiple times, the transmission stalls and will not -??go-?? when you press the gas or the car won-??t even turn back on. We have contacted Acura and a local dealer. Both say they do not have a remedy for this issue yet even though it-??s part of the recall and keep pushing it off to the next season. Each time I call for an inspection, I get told there is nothing they can do. I ask about seeking legal advice and they just tell me they don-??t have a remedy so a lawyer can not help me.
I have been notified by Acura as well as Carfax that I need to address my connecting rod for a potential safety issue/recall. I set up an appointment with Auto Nation Acura in Colorado Springs, CO and was just informed they are refusing to inspect my vehicle for this recall. The service advisor informed me that they will only address vehicles that have the actual failure happen to them, leaving people stranded.
- Peyton, CO, USA
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Engine failure due to spun rod bearing due to the rod bearing connection failing. Vehicle suddenly became completely immobile stopping on a busy road in the city during morning rush hour. Vehicle not only put me in danger, but many other drivers on the road because it stopped halfway into the street refusing to go forward or shift to neutral to be pushed up. There were no electrical or battery issues. Yes, the dealership has acknowledged there is a recall that has not come out yet on the rod bearing connection as well as letters from Acura regarding this problem. Yes, Acura dealership service center has inspected the vehicle with no solution proposed or a diagnosis even. No warning lights until the engine completely failed. There was a rattling/tickling sound for a few days prior to my appointment to get it checked out. The rattling grew faster upon pressing on the gas while parked and accelerating while driving. The vehicle-??s engine failed on my way to the service center. The profession was very quickly on a Monday the rattling began it was driven less than 10 miles daily until the engine completely failed on Friday which was the first available service appointment.
My engine shuts off while idling, shifts into neutral automatically, and stalls when sitting at a light. This is a huge safety concern for me. My fuel pressure light and battery comes on when it shuts off.
Vehicle shut off at busy intersection while stopped at traffic light and unable to restart. Error message keyless remote not detected. First time in Nov 2022 I replaced key fob battery and dealer updated computer from recall. Second time June 2023 dealer unable to replicate issue and replaced key fob battery. Being stuck in a busy intersection is dangerous and scary, especially with my kids in the car and angry drivers around me. To get the car restarted I finally figured out to put it in park, push the stop button, open the car door then push the start button. The vehicle has had issues several times when initially starting the car and gives error keyless remote not detected. Holding the key to the starter button allows the car to start, however I have seen the error message again while driving.
The contact owns a 2019 Acura TLX. The contact stated that while driving approximately 45 MPH the contact observed a thumping noise emanating from the engine compartment when the brake pedal was depressed the sound grew louder. Additionally, the contact stated that when the accelerator was depressed the vehicle did not accelerate as intended. The vehicle was veered to the side of the road. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 47,396.
The car does not restart after it has turned off during an idle stop. This is part of the start/stop system. The stop/start feature will leave you stranded at stoplights due to a failure to restart the car. To restart, you must put the car in Park mode and hit the start/stop button at least twice to turn it off, then turn on the car. This causes some panic when you get into the situation, as it is not the expected behavior. For people who are unaware can be put in a very challenging situation. This has happened multiple times in the past few months.
The auto start stop feature failed to start vehicle in 3 different occasions, leading to a traffic jam every time and vehicles behind me almost hitting me because they thought I will be moving with traffic, still waiting on acura for appointment to bring vehicle
My Acura TLX engine Drive reduced completely on the highway, Went going 60 to 25 roughly up to date maintenance 100% oil life and Now Im concern that-??s my vechile has been manufactured failed. Since I purchased my vehicle my seat beats get stuck unable to clip belt. My car came with speakers not working dealer tried to tell me I was crazy, until the speaker system was check Yess sure enough no speaker sound at all. In my main base front center Speaker ( VeryBig Deal) all of this last Friday my TLX aspec 3.5v6 has been Making noise and running at a very low reduced speed for no apparent reason while flashing a Engine sign. Flash blank with warning engine. This Event has put me at risk of safety and protection of customer purchase violations as I developed change in my daily life being blind sided about my Acura TLX Car safety and manufacturing issues. I complaint about this after purchase of vechile and They fixed the repair at no charge. But who wants they car ripped apart never in same fresh condition as purchase. I now receive bends in dash board related to speaking replacements documented in Acura Profile. Yes it hasn-??t been my car has been diagnostic and going for rare down of engine components at the Acura dealer. This is outrageous and so scary knowing I have too been dealt a bad TLX.
Idle stop system works properly 99.9% of the time. However, three times in the last 12 months, I was stopped at a light and when I took my foot off the brake the car did not start. I tried to re-start, but it did not start immediately, took about 10 to 20 seconds to start. In each of the cases, I was able to restart just not right away. These three instances were about four months or so apart. The system was checked by Acura service twice, and no issues found.
I stopped(stationary) at a light to make a left turn into the freeway. While stationary the engine went into automatic idle stop to save gas and once the light turn green the car was not able to turn on at all and had to call aaa. It was giving me error messages in regards fuel pump and brake system etc. In the dash.
My car stalled for the second time on June 12, 2019. First time was March 31, 2019. Since I already got the recall notice (NHTSA recall 19V-060) before the first time, I took it to the dealer and they said they fixed the issue by doing a software update. However, even after the software update, it stalled again on June 12th, 2019. It looks like either a new issue or their software update did not fix it. There is also a possibility of the updated software having new bugs. In my car, the issue could be with the computer, or other electronics or mechanical defects which Acura has not been able to find out during my several visits to their service. This is because most or all features of the car have been malfunctioning eversince I leased it. Another big issue is, apparently, the car computer did not record the stalling that happened on March 31st. Therefore, it looks like my car has a bigger issue than just software. The car (2019 Acura Tlx) has numerous issues ever since I leased it in September 2018 and they all continue. I have taken it to the dealer several times and none of the issues had been fixed. All features on the car malfunction and cause distraction while driving. The safety features not only don't serve the purpose of safety, but malfunction instead causing distraction and are very unsafe. The car would have been safer without these malfunctioning safety features. Acura has not fixed any of these malfunctions, although I have visited the dealer several times. To top that the car stalled twice which is even more serious. Although, my appointment is for 6/24/19 (I could not get an earlier one since they don't seem to take it seriously), the customer service rep called me a few days after scheduling it and said she did not expect it to help. I will still keep the appointment, even though the rep indicated this stalling will be dismissed as nothing.
I live in Colorado and use paddle down shift to gear down for slowing on declines. When I do that, the car acelerares for a few seconds before slowing down. This is a very dangerous situation because you believe you are slowing to avoid running into the car in front and instead you increasing speed toward the back of the car in front. Acura customer service say that is the way the car is designed, but does not defend the logic of that design. I can not believe that this has not caused serious situations and accidents.
A D V E R T I S E M E N T S
- Cleveland Heights, OH, USA